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About the Role
As a Senior Product Designer at Upgrade, you will play a central role in shaping the customer journey across our newest products, including Boost Money™, BoostCash™, mobile banking, and AI initiatives. This high-impact role offers the opportunity to directly influence customer financial well-being through thoughtful design, focusing on areas like onboarding, conversion, and end-to-end AI agent experiences. We measure success by activation, conversion, and retention, driven by continuous experience improvement. This position is ideal for individuals who excel with ownership, move quickly, and desire to see their work create a positive financial impact for customers.
Responsibilities
- Own product design for Boost Money™, BoostCash™, mobile banking products, and new AI initiatives.
- Partner with Product, Marketing, Engineering, and Legal teams to translate vision concepts into actionable flows, prototypes, and polished customer-facing experiences.
- Ship, test, and iterate on design work to grow activation, conversion, and retention.
- Ensure clarity in eligibility, fees, and repayment information from the outset.
- Manage multiple projects across product lines and maintain stakeholder alignment.
- Contribute to and maintain the Upgrade Design System for consistency, quality, and efficiency.
- Mentor junior designers on Figma best practices, AI and automation, and strengthen the design team, process, and culture.
Requirements
- 6+ years of experience in Product Design with a consumer mobile focus.
- Proven track record of owning product design end-to-end, from strategy to production, in collaboration with Product, Marketing, and Engineering.
- Excels in an agile environment with multiple stakeholders, demonstrating a bias for action, collaboration, and ethical conduct.
- Self-directed, detail-oriented, and organized, with the ability to manage multiple projects concurrently.
- Expert Figma skills and experience mentoring junior designers.
- Experience in fintech or another regulated consumer space, comfortable designing within legal, compliance, and privacy constraints.
- Strong portfolio showcasing shipped case studies with demonstrated impact as an individual contributor.
- Polished communication skills, including explaining rationale, influencing stakeholders, and contributing a principled point of view.
- Portfolio includes at least one project where AI and automation influenced design, organization, or stakeholder collaboration.
- Eager to work in person in the San Francisco office at least two days a week.
- English proficiency is required for interaction with global Upgrade staff.
Skills
- Product Design
- Consumer Mobile Focus
- Agile Environment
- Figma
- Mentoring
- Fintech
- AI and Automation
- Communication Skills
- Stakeholder Management
- Design Systems
Location
- San Francisco, CA
Work Type
- Hybrid
- Onsite
Experience Level
- Senior
Salary/Compensations
- USD $140,000 - $160,000 annually plus equity and benefits
Benefits
- Equity
- Benefits
About the Company
- Upgrade helps customers move in the right direction with affordable and responsible financial products.
- Since 2017, Upgrade has assisted over 7.5 million customers with over $42 billion in consumer credit.
- The company focuses on improving customers' financial well-being by building products that increase their disposable income and support their financial future.
- Upgrade is backed by prominent technology investors and was most recently valued at $7.3B.
- The company is recognized for its collaborative and inclusive culture, receiving accolades such as World’s Top Fintech Companies by CNBC, Best Places to Work by Built In and the San Francisco Business Times, America’s Greatest Workplaces by Newsweek, Best Startup Employer by Forbes, and Healthiest Employers by Phoenix Business Journal.
Equal Opportunity
- We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.