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About the Role
The Account Director is responsible for driving revenue growth through the proactive solicitation, development, and management of business opportunities across both the Luxury Leisure and Group & Events segments. The role requires a commercially driven sales professional who can identify new business opportunities, cultivate strategic partnerships, and build long-term customer relationships that contribute to the achievement of hotel revenue goals. The Account Director will focus on increasing market share and revenue from luxury leisure travel, including consortia, travel advisors, luxury wholesalers, and high-net-worth traveller segments, while also developing and converting corporate group, incentive, and event business. Working closely with Marriott's global sales network and internal stakeholders, the Account Director will execute targeted sales strategies that position the hotel as a leading luxury destination in London and deliver both short and long-term revenue growth.
Responsibilities
- Drive revenue growth through proactive solicitation, development, and management of business opportunities in Luxury Leisure and Group & Events segments.
- Identify new business opportunities.
- Cultivate strategic partnerships.
- Build long-term customer relationships to achieve hotel revenue goals.
- Increase market share and revenue from luxury leisure travel (consortia, travel advisors, luxury wholesalers, high-net-worth travelers).
- Develop and convert corporate group, incentive, and event business.
- Execute targeted sales strategies in collaboration with Marriott's global sales network and internal stakeholders.
- Position the hotel as a leading luxury destination in London.
- Deliver short and long-term revenue growth.
Requirements
- Proven sales or client-facing professional with a minimum of 5 years' experience in the hospitality industry.
- Previous account director or senior sales manager experience preferred.
- Education to degree level or equivalent.
- Must be eligible to work in the UK.
- Ability to understand and execute Marriott Customer Service Standards and Marriott Brand Standards.
- Ability to work collaboratively with the hotel service team to provide exceptional customer service.
- Knowledge of operations and associated challenges for all brands.
- Knowledge of property-specific business segments (e.g., group, catering, transient).
- Knowledge of contractual agreements and legal implications.
- Ability to use standard software applications and hotel systems (e.g., Office, OPERA, etc.).
Skills
- Marriott Sales experience (advantageous, not essential).
- Understanding of luxury hospitality (preferred).
- Passionately driven towards revenue goals.
- Polished and professional communication skills (verbal and written).
- Excellent standards of personal presentation.
- Superior guest relations skills.
- Excellent telephone sales skills.
- Excellent selling skills and understanding of sales processes.
- Ability to upsell products and services.
- Ability to bring a sale to closure.
- Strong customer development and relationship management skills.
- Understanding of revenue management functions and account profitability.
- Effective decision-making skills.
- Strong problem-solving skills.
- Ability to develop and maintain relationships (associates, customers, vendors).
- Strong negotiation skills.
- Strong presentation and platform skills.
- Strong communication skills (verbal, listening, writing).
- Strong organization skills.
- Strong customer and associate relation skills.
- Knowledge of overall hotel operations as they affect the department.
Location
- London
Work Type
- Full-time
Experience Level
- Minimum 5 years' experience in the hospitality industry
- Account Director or Senior Sales Manager experience preferred
Education Level
- Degree or equivalent
Salary/Compensations
- Competitive salary package
- Attractive bonus plan
Benefits
- 31 days holiday including bank holidays (increasing to a maximum of 35 days)
- Accommodation Service Charge upon successful completion of probation
- Season ticket loans
- Discounted room rates for you & friends and family
- Recommend a friend scheme
- Complimentary dry cleaning
- Enhanced management pension scheme
- Life assurance (x3 salary)
- Access to major high street discounts
- World-class international career opportunities within Marriott hotels
- Professional learning and development opportunities
- Tuition aid
- Access to world-class trainers
- Access to leading management minds
- Corndell management development programmes
- Complimentary meals on duty
- Complimentary private medical via AXA
- Eye care vouchers
- Cycle to work scheme
- Creative workshops
- Support volunteer programmes like Magic Breakfast
- Community activities
- Annual parties, Christmas lunches, summer BBQ's and Easter celebrations
- Length of service rewards and invitations to recognition events
- Monthly/yearly recognition schemes
- Discount in Lanes of London
- Recognition of personal milestones (new baby, wedding, birthdays, anniversaries)
About the Company
- London Marriott Hotel Park Lane is a 5-star hotel located in Mayfair, London, offering bespoke luxury amenities and close proximity to famous attractions.
- The hotel features intuitively designed accommodation with boutique-inspired touches, plush bedding, marble bathrooms, and 24-hour room service. Some rooms offer views of Hyde Park.
- Dining options include Lanes of London for meals, Afternoon Tea, and evening cocktails.
- The Club at Park Lane is the hotel's fitness centre, equipped with an indoor pool, steam rooms, massage services, and a modern gym.
- The hotel provides light-filled venues, superior planning, and world-class catering services for business meetings and social events.
- The hotel is located near Hyde Park, Oxford Street, and Marble Arch.
- Marriott International is the world's leading, award-winning hospitality company with over 9200+ properties in 145 countries and territories worldwide.
- Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while maintaining comfort globally.
- JW Marriott is part of Marriott International's luxury portfolio, with over 100 properties worldwide, focusing on associates coming first and creating a community with true camaraderie.
Equal Opportunity
- Marriott International is dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity.
- They actively foster an environment where the unique backgrounds of associates are valued and celebrated.
- Their strength lies in the rich blend of culture, talent, and experiences of their associates.
- They are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.