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About the Role
The Front Desk Team Member is the initial point of contact, responsible for creating a welcoming atmosphere and memorable guest experience by warmly greeting and directing members, guests, and staff, and managing front door access. This role also involves assisting with member requests, inquiries, and performing administrative duties.
Responsibilities
- Greet each member and guest promptly to create a friendly and positive entrance and departure.
- Provide security and control to the front door and retail area.
- Check each member into the gym using proper procedures.
- Monitor check-ins to identify delinquent accounts and notify Gym Management.
- Register all guests into the gym using proper procedures.
- Direct guests and appointments to the appropriate personal trainer promptly and professionally.
- Answer guest calls professionally, take messages, and follow up with management.
- Respond immediately to member requests, inquiries, and concerns.
- Maintain a neat appearance and wear the proper uniform with a nametag.
- Distribute keys, towels, and other materials as needed.
- Process retail and concession sales.
- Maintain a fully stocked cooler and retail inventory.
- Attend all staff meetings.
- Clean and maintain the front desk area according to company standards.
- Log all reported maintenance concerns.
- Follow and report any safety concerns.
- Notify management of any gym or member incidents requiring incident reports.
- Work scheduled hours and adhere to company attendance policies.
- Perform other reasonable work assignments as directed, including light cleaning and picking up weights.
- Assist in membership sales and signing up members.
- Assign new members with barcodes, take photos, and schedule complimentary personal training sessions.
- Handle member account changes, including payment, freezes, and cancellations.
- Assist with receiving orders and checking in retail and concession products.
- Assist members with registering and checking in for classes via app.
- Perform other duties as assigned.
Requirements
- Work when scheduled and adhere to company attendance policies.
Skills
- Customer service
- Administrative duties
- Sales
- Communication