Impress employers and recruiters.
Choose from hundreds of resume examples.
Impress employers and recruiters.
Choose from hundreds of resume examples.
Tailor your resume to this Junior IT Analyst role.
Rezi rewrites your resume against ALICE + OLIVIA's job description. Free.
Tailor your resume to this Junior IT Analyst role.
Rezi rewrites your resume against ALICE + OLIVIA's job description. Free.
Don't guess if your resume is good enough.
See how it scores against the Junior IT Analyst posting at ALICE + OLIVIA — free, in seconds.
Don't guess if your resume is good enough.
See how it scores against the Junior IT Analyst posting at ALICE + OLIVIA — free, in seconds.
About the Role
Your role as an Entry-Level Helpdesk Technician is vital for ensuring the smooth operation of our technical environment. By joining us, you’ll gain valuable experience and contribute to our global success.
Responsibilities
- Provide first-level technical support for basic IT issues to employees and retail staff.
- Log and manage incidents and requests in the ticketing system.
- Escalate unresolved technical issues to senior support team members.
- Assist with the setup and installation of computer systems, networking equipment, printers, and mobile devices.
- Perform routine maintenance and basic troubleshooting for IT assets.
- Support Mac and Windows operating systems.
- Assist with password resets and user account management in Active Directory.
- Help maintain an accurate IT asset inventory.
- Assist with the documentation of common technical issues and solutions.
- Provide support for new Retail Store setups, relocations, and minor technical updates.
- Work with business and IT teams to ensure alignment with technical support standards.
- Assist with Microsoft 365 (M365) administration, including user account setup and management.
Requirements
- Minimum High School Diploma or equivalent.
- 1-2 years of experience in desktop support or a similar technical support role.
- Basic knowledge of computer hardware and software.
- Strong interest in IT and willingness to learn.
- Good communication skills and a customer-focused attitude.
Skills
- Basic understanding of Windows 10 and 11 Pro/Enterprise.
- Familiarity with Microsoft 365 applications and administration.
- Basic knowledge of networking concepts (TCP/IP, DHCP, DNS).
- Understanding of Apple iOS.
- Experience with macOS.
- Good organizational skills and attention to detail.
- Ability to work collaboratively and take direction from senior team members.
Location
- NY
Work Type
- Full-time
Experience Level
- Entry-Level
Education Level
- High School Diploma or equivalent
Salary/Compensations
- $60,000 - $70,000