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About the Role

Our Case Management Program supports individuals experiencing mental illness or addictions to live as independently as possible. As a Transitional Case Manager, you will assist clients in building support systems, connecting with their community, and teaching life skills to help them achieve their recovery goals.

Responsibilities

Assist with short term crisis management by providing an urgent/emergent response to individuals in need of case management supports
Engage with clients on a short-term basis to support their immediate needs
Conduct a variety of assessments (skills, functional ability, needs, barriers, etc.)
Assess the adequacy of resources/supports currently available to the client
Determine the impact of psychiatric symptoms on functioning
Identify risk factors related to client and staff safety as well as relapse
Assess barriers to successful community living (e.g., treatment options, transportation, finances, etc.)
Obtain information, as needed, from other relevant sources
Ensure the assessment incorporates cultural and ethnic factors
Identify areas requiring additional assessment
Assist the client to identify their personal goals and preferences and utilize standardized tool (GAIN, OCAN, etc.)
Design rehab plans based on client needs, goals and preferences
Assist the client to navigate systems and connect to appropriate resources
Assist the client to explore options and consequences of different choices
Build on the client’s personal strengths, abilities and resources
Help clients work towards their vision of a positive personal future
Help clients identify practical strategies for achieving their vision
Ensure issues related to transportation are addressed, incorporated into the rehab plan and are consistent with organizational policies and practices
Work in partnership with the client in all aspects of planning
Identify intervention strategies to meet goals
Establish an intervention plan which includes expectations and responsibilities of the client, Case Manager, other supports (e.g., family) and resources, as well as the frequency and nature of interventions
Obtain necessary consents
Document and communicate the plan to all relevant stakeholders
Provide individual skill teaching and/or support the client to obtain the necessary skills training from other sources
Provide needed information and education about mental illness, coping skills, services, resources, self-help and consumer initiatives/supports
Utilize basic communication and intervention skills, supported by empirical validity, practice guidelines and relevant standards of care for different interventions
Encourage and facilitate personal growth and development towards rehabilitation and recovery
Motivate the client to learn new skills and behaviours
Build on client’s personal strengths and adjust interventions based on individual response
Support the client to access needed resources
Assist the client to identify and connect with personal/natural supports
Meet with the client regularly to work on specific goals until other permanent supports are in place
Have knowledge about community resources relevant to clients, including other mental health services, entitlement and benefit programs, (e.g., ODSP, Ontario Works, London Housing, etc.)
Identify, develop and maintain good links with a wide range of community resources
Assist the client to obtain needed resources by educating and supporting the client to access resources, linking the client to appropriate services, advocating with or for the client when needed
Demonstrate knowledge of community resources and its place within the mental health care system
Assist in building positive working relationships across the service system
Participate in public education and advocacy
Have knowledge of range of crisis prevention and intervention approaches including: crisis prevention strategies, crisis planning, crisis intervention, risk assessment, relapse prevention strategies, crisis services and hospital services
Maintain regular contact with the London Mental Health Crisis Service to communicate relevant information about clients who may utilize that service
Regularly solicit feedback from the client regarding their needs and preferences
Regularly seek input from other relevant stakeholders, internal and external, regarding client progress and incorporate that information into planning and interventions
Conduct ongoing assessments of client’s progress towards recovery and the need for ongoing intensive case management
If intensive case management is no longer required, ensure a discharge plan has been developed with the client and other relevant stakeholders
Ensure important information is communicated to all relevant stakeholders and documented in the record
Provide outreach support (cold-calls phone/walk-ins) to clients who need more information about mental health services

Requirements

Diploma or degree in a health, social service or a related discipline
Valid Driver’s License and access to a vehicle to carry out job duties
Current, satisfactory Police Vulnerable Sector Check (PVSC)
Demonstrated ability to attend work regularly

Skills

First Aid & CPR Certification
Training in crisis intervention and crisis resolution, including ASIST training program
Experience working with individuals with a serious mental illness
Knowledge of serious mental illness and its impact on clients
Excellent knowledge of community resources in the Thames Valley region
Knowledge/experience working within the criminal justice system
Knowledge of specialized courts for Adult Therapeutic Court
Bilingual in both official languages

Location

London, Ontario (London Zone)

Work Type

Full-Time
Contract

Experience Level

Level 1 – Direct Service
Level 8

Education Level

Diploma or degree in a health, social service or a related discipline

Salary/Compensations

Starting rate $27.14 per hour (Level 1 – Direct Service)
$30.01 per hour for Level 1 – Direct Service, Regulated
Up to $34.41 per hour for non-regulated (Level 8)
Up to $37.26 per hour for regulated (Level 8)

Benefits

9% in lieu of benefits
Immediately eligible for optional enrolment in the Healthcare of Ontario Pension Plan (HOOPP)

About the Company

We believe that everyone has the right to live with dignity, autonomy and independence in our community.
Canadian Mental Health Association Thames Valley Addiction and Mental Health Services

Equal Opportunity

We welcome and encourage applications from all members of our community including persons of any gender, gender identity, gender expression, or sexual orientation, persons with disabilities, Indigenous persons, and members of visible minorities.
If you require accommodations related to a disability at any point during the recruitment process, please contact Human.Resources@cmhatv.ca