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About the Role

The Operations Manager is responsible for the reliable day-to-day operation of the Elba Hope Foundation across people, systems, workflows, vendors, and recurring organizational responsibilities. This is a hands-on management role for someone who can bring structure to a fast-moving, internationally distributed organization and ensure routine work moves forward consistently.

Responsibilities

Manage EHF’s day-to-day operational function across departments and geographies.
Establish and maintain effective operating rhythms for recurring organizational priorities, deadlines, reviews, and follow-through.
Establish clear workflows, ownership, deadlines, and escalation points.
Ensure routine operational issues are resolved efficiently.
Keep organizational commitments moving without unnecessary senior-leadership intervention.
Coordinate core people processes in collaboration with the Operations & Governance Coordinator, including recruitment administration, onboarding and offboarding, and contractor administration.
Coordinate performance and training cycles and the implementation of approved policies.
Supervise designated operational support, setting clear priorities and monitoring workload and capacity.
Ensure staff have the systems, information, and support required to work effectively.
Own the effective day-to-day use of EHF’s operational systems.
Own EHF's operational systems, documentation standards and knowledge-management approach, ensuring SOPs and the Operations Manual are current, practical and consistently maintained.
Lead the continued development of practical SOPs, the Operations Manual, and knowledge-management practices.
Administer EHF’s operational systems and ensure approved access and data-management practices are followed.
Identify opportunities to simplify workflows and strengthen system adoption.
Reduce dependence on institutional knowledge held by individual team members.
Oversee the operational coordination of EHF's finance function, working with the Finance Associate, accountants and external finance advisors to ensure routine financial processes, deadlines and information requirements are completed on time.
Administer approved procurement, vendor onboarding, contract, and renewal processes.
Maintain visibility over organizational compliance, contract and renewal requirements, ensuring appropriate owners are assigned and that deadlines are monitored and met.
Escalate financial, legal, or compliance issues that require specialist or senior review.
Serve as the central operational point of coordination across Programs, Development, Communications, and leadership.
Maintain visibility over priorities, dependencies, capacity, and operational risk.
Provide concise operational reporting to leadership.
Ensure decisions translate into clear actions and completed work.

Requirements

5+ years of nonprofit, business or organizational Operations experience, including management responsibility.
Demonstrated experience running day-to-day Operations across multiple functional areas.
Strong project-management skills and a record of moving complex work through to completion.
Experience with People Operations, organizational systems, vendors/contracts and financial administration.
Demonstrated ability to improve workflows, documentation and system adoption.
Strong judgment, discretion and ability to distinguish routine issues from matters requiring escalation.
Excellent organization, communication and follow-through, with the ability to hold colleagues accountable constructively.
Comfortable working independently in a remote, evolving and internationally distributed organization; multi-entity or international nonprofit experience is advantageous.
Naturally create order and structure.
Notice when something has fallen between departments.
Comfortable asking for missing information and following up until it arrives.
Know when to solve an issue yourself and when to escalate it.
Can improve systems without over-engineering them.
Take satisfaction in making an organization run smoothly behind the scenes.
Bring a deep contextual understanding of Africa and a strong alignment with our mission and values.
Demonstrate humility, accountability, and a clear commitment to working in partnership with diverse stakeholders.

Skills

Project management
HR administration
CRM
Finance administration
Document management systems
Asana
BambooHR
HubSpot
Egnyte/Google Workspace

Location

Remote

Work Type

Independent contractor
Remote
Full-time

Experience Level

5+ years

Salary/Compensations

$5,800–6,250 monthly contractor fee

About the Company

The Elba Hope Foundation (EHF) is an international, founder-led nonprofit working across the United Kingdom, Sierra Leone and the United States.
Our mission is to advance equity through youth advocacy, opportunity access, employability, and education.
EHF operates through a lean global team and a network of community, industry, government and delivery partners.
As the organization enters its next phase, we are strengthening the systems, people practices and operational infrastructure required to support disciplined and sustainable growth.
Our work is rooted in respect for local leadership, cultural knowledge, and community-driven solutions.

Equal Opportunity

The Elba Hope Foundation is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex, gender identity or expression, sexual orientation, age, national origin, disability, veteran status, or any other legally protected characteristic.