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About the Role

Clay is seeking an experienced leader to own and elevate every aspect of our HQ operations, creating a world-class workplace environment that enables our team to do their best work while fostering the culture and community that makes Clay special. This role requires someone who has successfully led large-scale office operations, has a strategic mindset, and can balance operational excellence with hospitality and culture-building.

Responsibilities

Own all workplace operations for Clay HQ, including facilities management, space planning, vendor relationships, budget management, and long-term strategic planning for a 160,000 sq ft space.
Lead by example and set the standard for excellence in workplace operations.
Mentor and coach the NYC workplace team, establish best practices and norms, and serve as a role model for service excellence.
Oversee all aspects of facility operations including HVAC, electrical, plumbing, janitorial services, security systems, access control, and building maintenance for our new flagship space.
Manage relationships with landlords, building management, cleaning services, catering partners, security providers, and other key vendors.
Negotiate contracts and ensure service level excellence.
Partner with leadership to optimize space utilization as we scale, manage seating assignments, coordinate office moves and reconfigurations, and plan for future growth.
Lead the strategic operation of Clay HQ, including seating plans and space assignments for 250+ people, setting company-wide office norms and standards, kitchen and pantry management, meeting room technology, and ensuring all services run smoothly.
Partner with the front desk and mailroom teams without direct day-to-day oversight.
Ensure compliance with all building codes, fire safety regulations, ADA requirements, and workplace safety standards.
Lead emergency preparedness planning and response.
Manage the workplace experience budget, track expenses across multiple categories, identify cost-saving opportunities, and deliver exceptional experiences within financial parameters.
Partner with the broader workplace experience team on events, programming, and initiatives that strengthen Clay's culture and create memorable moments for Claymates.
Dream up and execute innovative workplace experiences that wow Claymates.
Work closely with workplace leads in SF and London to share best practices, standardize processes, and ensure consistency while respecting local needs.
Track key metrics, gather employee feedback, analyze utilization data, and continuously improve the workplace experience.

Requirements

4+ years of workplace/facilities experience with demonstrated success leading an office of 250+ people.
Scaled office operations and know what it takes to manage a large, complex workspace.
Successfully planned and executed a major office relocation or move, managing the complex logistics, timelines, vendor coordination, and employee experience that comes with it.
Deep experience managing facility operations for 100,000+ square foot spaces, including knowledge of building systems, preventive maintenance, and vendor management.
Ability to develop long-term workplace strategies, anticipate future needs, and proactively solve complex operational challenges.
Strong organizational skills, ability to manage multiple concurrent projects, exceptional attention to detail, and calm under pressure.
Proven experience negotiating and managing complex vendor relationships, service level agreements, and multi-year contracts.
Exceptional ability to work with senior leadership, building management, external partners, and cross-functional teams at all levels.
Quick thinker who can troubleshoot complex facility issues, make sound decisions under pressure, and find creative solutions to operational challenges.
Clear, professional, and proactive communicator in writing and verbally, with strong presentation skills and ability to influence stakeholders.
Genuine passion for creating exceptional workplace experiences and going above and beyond to support employees.
Full of ideas and love experimenting with new concepts.
Experience at a 500+ person company.
Experience opening or managing brand new, large-scale office spaces (100,000+ sq ft).
Experience in fast-growing tech companies.
Strong design sensibility and experience collaborating with architects and designers.
Background in commercial real estate or corporate real estate.
Experience managing multi-site or multi-office operations.

Skills

Facilities Management
Space Planning
Vendor Management
Budget Management
Strategic Planning
Team Leadership
Service Excellence
Building Systems
Preventive Maintenance
Contract Negotiation
Stakeholder Management
Problem-Solving
Communication
Project Management
Creative Vision
Innovation
Collaboration
Data Analysis

Location

New York

Work Type

In-person
Full-time

Experience Level

4+ years
Lead

Benefits

Work with world-class coaches specializing in creativity, management, and more.

About the Company

AI is unleashing the biggest wave of company creation in history. Clay's mission is to be the engine those companies use to grow to their full potential.
Clay predicts the next best action for your business and then helps you take it.
We started by aggregating the best data for B2B companies. Then, we built the infrastructure to run any personalized campaign on top of it, including emails, ads, landing pages, and workflows that make reps more productive. Now, we're building agents that can help grow your company for you.
We're already helping thousands of customers — including Anthropic, OpenAI, Google, and Visa — go to market with unique data, signals, and AI research.
In 2026, we raised a $115M Series D at $7.1B Valuation led by Wellington — and are on track to cross $200M in revenue this quarter.
We also launched a $1M Scholarship fund for GTME Education.
Our community includes 17,000+ customers, 200+ integration partners, 125+ agencies, 50+ Clay clubs, and 30k members on Slack.
Our culture is unique inside and outside of work. Our team members are also DJs, activists, writers, clowns, marathoners, skydivers, psychedelic therapists, social workers, and more.
Our operating principles — including negative maintenance and non-attached action — guide our work.
Read about us in the NYT, Forbes, First Round Review, and more.
Hear from our employees directly on our Glassdoor page!