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About the Role
This role is primarily a hosting position requiring standing, walking, and hosting visitors for extended periods. The role is based in lobby and reception areas, necessitating movement across floors to attend to up to 20 meeting rooms per floor and escort visitors.
Responsibilities
- Ensure all visitors experience consistent service excellence, providing a warm, courteous, and prompt welcome.
- Host the main reception area, energizing the space and creating lasting impressions.
- Provide an information service for the local area and act as a liaison between clients and hosts with a concierge approach.
- Recognize and deliver service excellence to internal and external VIPs.
- Facilitate communication between team members for smooth transitions throughout the building.
- Liaise with PA/EA teams, clients, and visitors, providing excellent customer service and creating "wow" moments.
- Complement Vgreet mobile reception technology by anticipating visitor needs and ensuring client expectations are met or exceeded.
- Maintain immaculate visitor and client spaces, taking ownership and reporting issues.
- Proactively handle inquiries and requests via person, phone, or email in a timely and professional manner.
- Develop expertise in business operations and client knowledge to exceed service delivery.
- Utilize empowerment for problem resolution while enhancing visitor and client experience.
- Demonstrate a commitment to service excellence recognized with service STARs.
Requirements
- Proven front-of-house experience in hospitality, corporate reception, or high-end guest services.
- Demonstrable 5-star customer service background with a track record of exceeding guest expectations.
- Concierge experience with the ability to anticipate needs, provide local area knowledge, and deliver tailored assistance.
- Strong interpersonal and communication skills with the ability to remain professional, warm, and welcoming.
Skills
- Customer service
- Communication
- Interpersonal skills
- Concierge services
- Front-of-house operations
- Hospitality
- Guest services
Location
- London, GBR
Work Type
- On-site
About the Company
- JLL empowers employees to shape a brighter way forward by combining world-class services, advisory, and technology in the real estate industry.
- JLL is committed to hiring and developing talented individuals, fostering meaningful careers, and creating a sense of belonging.
- JLL is a leading global provider of real estate and investment management services.
- JLL harnesses AI to accelerate connections between candidates and opportunities.
- JLL takes its responsibility to protect personal information seriously, processing it for recruitment purposes with appropriate security measures.
Equal Opportunity
- Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.
- If you need a reasonable accommodation because of a disability for any part of the employment process, you may email HRSCLeaves@jll.com.