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About the Role
This role will provide critical support to the Affinity & Program business in Canada, offering the opportunity to work within a dynamic, cross-regional team dedicated to driving program renewals and new business initiatives.
Responsibilities
- Collaborate with business stakeholders to gather and document detailed requirements, focusing on Program Policy renewals.
- Translate business needs into technical specifications for client application data capture, policy rating, and document/report generation.
- Communicate requirements clearly to Development and QA teams using the ADO Ticketing System, tracking and prioritizing tickets to meet project deadlines.
- Utilize data analysis tools to support client and application data migration into the Brokering System (Velocity).
- Develop test data and comprehensive test cases to facilitate User Acceptance Testing (UAT), coordinating UAT activities with business users and the COE Call Centre team.
- Create process maps to illustrate current workflows and proposed future state changes.
- Conduct functional and system integration testing to validate solutions and troubleshoot issues for timely resolution.
- Manage communications with clients and end users, and generate system reports tracking client renewal completion metrics.
Requirements
- Advanced knowledge of the insurance and brokerage industry with a strong background in Program Business operations.
- 5+ years of experience as a Senior IT Business Analyst, managing Program Renewals end-to-end.
- Familiarity with and adherence to Change Management processes.
- Proficient in Microsoft Excel at an advanced level.
- Excellent written and verbal communication skills, with experience conducting end-user training alongside business partners.
- Strong self-management and organizational skills.
Skills
- Program Policy renewals
- Broker Management Systems
- Velocity
- Advanced Excel skills (VLOOKUP, HLOOKUP, complex functions)
- Data analysis
- Data manipulation
- Data extraction
- Data merging
- SQL
- Database management
- French and English bilingual proficiency
Location
- Toronto, Canada
Work Type
- Hybrid
- Full-time
Experience Level
- Senior
Salary/Compensations
- $102,600 to $152,600
Benefits
- Professional development opportunities
- Health and welfare benefits
- Tuition assistance
- Retirement programs
- Employee assistance programs
About the Company
- Marsh (NYSE: MRSH) is a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries.
- With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective.
- Marsh is committed to embracing a diverse, inclusive and flexible work environment.
- Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office.
Equal Opportunity
- Marsh is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.
- In accordance with the Accessibility for Ontarians with Disabilities Act, 2005, Marsh will provide a reasonable accommodation to employees and prospective employees to the point of undue hardship upon request and as required in respect of the individual’s particular restrictions and limitations. If you require a specific accommodation because of a disability or medical need, please contact reasonableaccommodations@marsh.com.