Impress employers and recruiters.
Choose from hundreds of resume examples.
Impress employers and recruiters.
Choose from hundreds of resume examples.
Tailor your resume to this Guest Services Associate role.
Rezi rewrites your resume against Children’s Museum of Manhattan's job description. Free.
Tailor your resume to this Guest Services Associate role.
Rezi rewrites your resume against Children’s Museum of Manhattan's job description. Free.
Don't guess if your resume is good enough.
See how it scores against the Guest Services Associate posting at Children’s Museum of Manhattan — free, in seconds.
Don't guess if your resume is good enough.
See how it scores against the Guest Services Associate posting at Children’s Museum of Manhattan — free, in seconds.
About the Role
The Guest Services Associate warmly welcomes guests by providing exceptional customer service in front-facing roles in the lobby, including Admissions, Coat & Stroller Check, and the Museum Store.
Responsibilities
- Maintain effective and professional communication with colleagues, management, and guests in a positive and welcoming manner.
- Welcome guests with a warm smile and friendly attitude.
- Effectively communicate CMOM’s policies to guests courteously and remain knowledgeable of programs and activities to proactively inform guests.
- Process ticket sales, memberships, and transactions quickly and accurately using the POS system.
- Check in guests, verify tickets, and help make their visit seamless.
- Answer phones and direct calls as needed.
- Operate the register, organize shelves, and restock merchandise in the gift shop.
- Efficiently manage stroller and coat check using technology to keep items secure.
- Maintain a clean and organized space to ensure a smooth and enjoyable experience for all.
- Perform other tasks as assigned by supervisor.
Requirements
- High school diploma or equivalent required.
- Previous customer service or guest-facing experience in a similar role is strongly preferred.
- Must be comfortable with technology, POS systems, cash handling, and basic transaction procedures.
- Must be punctual, dependable, and have a positive can-do attitude.
- Ability to maintain a welcoming environment for all guests.
- Excellent communication skills and maintain a professional demeanor at all times.
- Must be comfortable being on feet for long periods.
- Must be comfortable lifting items such as strollers and boxes under 50 lb.
- Requires flexible hours, must be available and willing to work weekends (Saturday & Sunday).
- Shifts will vary from 9:30 am-5:15 pm.
- Occasional shorter shifts may be scheduled based on operational needs.
Skills
- Customer service
- Communication
- POS systems
- Cash handling
- Transaction procedures
- Technology
- Organization
Location
- Upper West Side
Work Type
- Full-time
Experience Level
- Entry Level
Education Level
- High school diploma or equivalent
Salary/Compensations
- $18.75/hour
About the Company
- The Children’s Museum of Manhattan is a steward of early childhood, helping all children grow and develop into their best selves.
- Through programs on-site, online, and around the five boroughs, CMOM nurtures the next generation of creative global citizens as they learn through exploration and play.
- CMOM encourages empathy across differences by elevating and providing insight into diverse perspectives and inviting visitors of all backgrounds to join its intentionally welcoming community and create and learn alongside each other.
- The museum’s program reflects the rich cultural diversity, energy, and resilience of New York City itself and has a special focus on ensuring that its program is available to those families who might not otherwise have access.
- Founded in 1973 as a neighborhood organization, CMOM has grown over the years into a beloved destination and resource for children, families, and educators from across the five boroughs and from around the world.
- The museum welcomes 350,000 visitors each year to its Upper West Side location and engages hundreds of thousands more through its outreach programs in partnership with schools, libraries, shelters, and Head Start centers throughout New York City; its touring exhibitions; and its online tools and curricula.