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About the Role
This is a part-time position that includes evening and weekend shifts. Shift times will vary between the hours of 8:30am-9pm Monday through Friday, 8:30am-6pm Saturday, and 8:30am-5pm Sunday. Note: This position is based in Rochester, NY and requires up to 6 weeks of training at our corporate office during the availability hours listed below. Upon completion of training, this position is fully work from home.
Responsibilities
- Answer a high volume of incoming calls
- Assist customers by answering any questions
- Communicate with internal customers (store pharmacies) regarding customer information/orders
- Meet individual goals and team averages for number of calls per hour and talk time per call
- Multi-task and complete work efficiently and effectively
- Comply with all policies, state and federal laws including HIPAA
- Maintain a secure and private workspace to answer calls per HIPAA guidelines
Requirements
- Must be 18 years or older
- Ability to work in a fast-paced environment
- Systems aptitude, data entry and multitasking skills
Skills
- Data entry
- Multitasking
- HIPAA compliance
Location
- Rochester, NY
Work Type
- Part time
- Remote
Experience Level
- 1 or more years of pharmacy technician experience
- Call center experience
- Medical or insurance experience
Salary/Compensations
- $19 - $20 / hour
Benefits
- Flexible scheduling
- Incredible benefits
About the Company
- Working at Wegmans provides opportunities to grow, flexible scheduling, incredible benefits, and the experience of working for a company with a reputation you can be proud of.