Technical Account Manager, Success Advisory - New York or Toronto
Pigment · Bethel, NY, US
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About the Role
Partner with Pigment's most strategic clients to unlock the full value of the platform and redefine modern, AI-assisted advisory. This hybrid technical and client-facing role requires expertise in designing multidimensional models and advising CFOs, with a focus on leveraging AI to enhance advisory capabilities.
Responsibilities
- Act as a trusted advisor to strategic clients on technical topics, including performance best practices and Pigment's multidimensionality concepts.
- Partner with Customer Success to build strategies aligned with client roadmaps and challenges.
- Conduct workspace audits and develop AI-assisted tooling to deliver deeper insights faster.
- Build and enrich the Success Plan offering with repeatable, AI-augmented delivery modules.
- Collaborate with Product & R&D to identify opportunities for platform enhancement.
Requirements
- Bachelor's Degree or equivalent practical experience.
- 6 years in a technical, client-facing role (e.g., Solution Architecture, consulting, analytics advisory).
- Ease and credibility with clients, from platform admins to C-suite.
- Curiosity about AI and experience using AI tools to improve work efficiency.
- Track record of leading parallel projects across internal and external stakeholders.
Skills
- EPM modeling experience
- Familiarity with finance processes or adjacent use cases (supply chain, SPM, Workforce)
- Data analysis
- Data flows and connections (SQL, APIs)
- AI tools/vibe coding
- Claude code
- MCP
- Solution design
- Data architecture
Location
- New York
- Toronto
- Paris
- London
- San Francisco
- Austin
Work Type
- Hybrid
- Full-time
Experience Level
- 6 years
Education Level
- Bachelor's Degree
Salary/Compensations
- $170,000 - $190,000 USD (NYC)
- $150,000 - $180,000 CAD (Toronto)
Benefits
- Competitive compensation package
- Stock options
- Medical, dental, & vision insurance coverage
- Generous time off
- Parental leave policies
- Trust and flexible working hours
- One company offsite annually
- Brand new offices
- High-end equipment
- Employer-sponsored 401(k)
About the Company
- Pigment is the AI-powered business planning and performance management platform built for agility and scale.
- Connects people, data, and processes in one intuitive, feature-rich solution.
- Empowers every team to build, adapt, and align strategic plans in real time.
- Founded in 2019, Pigment is one of the fastest-growing SaaS companies globally.
- Industry leaders use Pigment daily to make informed decisions and navigate scenarios.
- Team of 600+ across multiple global offices.
- Raised nearly $400M from top-tier investors.
- Named a Visionary in the 2024 Gartner® Magic Quadrant™ for Financial Planning Software.
- Culture: take smart risks, celebrate bold ideas, challenge the status quo, work as one team.
- Values: Thrive Together, Never Settle, Go for it, Be real, be humble, Champion our Customers.
Equal Opportunity
- Pigment is an equal opportunity employer.
- Believes diversity is a strength and fosters innovation.
- Committed to enabling everyone to feel included and valued at the workplace.
- All qualified applicants will receive consideration for employment without regard to age, color, family, gender identity, marital status, national origin, physical or mental disability, sex (including pregnancy), sexual orientation, social origin, or any other characteristic protected by applicable laws.
- Conduct background checks in accordance with applicable laws and regulations.
- May process personal data in accordance with HR Data Protection Notice.