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About the Role
This role is critical to ensuring our customers receive the right product, at the right time, with the right experience. We are looking for a Customer Operations Specialist who brings energy, precision, and a passion for serving others.
Responsibilities
- Own end-to-end order execution for assigned customers, from order receipt through delivery
- Review and process sales orders, ensuring accuracy across pricing, quantities, lead times, and routing
- Build strong relationships with and maintain good communication with buyers and 3PL partners
- Proactively identify and resolve order, inventory, and fulfillment issues, partnering cross-functionally with Supply, Transportation, inventory control, and Warehouse teams
- Maintain clear, timely communication with buyers on all OTIF-related challenges and resolutions
- Monitor open orders, inventory levels, and fulfillment performance on a daily basis
- Manage inventory visibility and allocation across 3PLs to support customer demand and consolidation strategies
- Partner with Transportation to ensure efficient and timely shipment execution
- Assist with quarterly inventory reconciliations and reports
- Support EDI onboarding for new customers and troubleshoot ongoing EDI errors
Requirements
- Proficiency in Excel and G Suite is preferred
- Production, Logistics, Inventory, or Warehousing experience is a plus
- Inventory Management software (ERP or IMS) and EDI experience is a plus
Equal Opportunity
- All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.
- PepsiCo is an Equal Opportunity Employer: Female / Minority / Disability / Protected Veteran / Sexual Orientation / Gender Identity
- If you'd like more information about your EEO rights as an applicant under the law, please download the available EEO is the Law & EEO is the Law Supplement documents.
- View PepsiCo EEO Policy.
- Please view our Pay Transparency Statement