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About the Role
As an Account Manager at the New York Fed, you will serve as a key leader in providing accounts and services to financial institutions, driving strategy, planning, and decision-making to ensure high-quality customer outcomes. You will resolve complex issues, collaborate with various stakeholders, and maintain critical relationships within the Federal Reserve System.
Responsibilities
- Manage end-to-end relationships for a portfolio of customers.
- Collaborate with internal and external stakeholders to execute business initiatives and obtain relevant input for business actions.
- Provide guidance to stakeholders regarding Federal Reserve System account and financial services policies, practices, and procedures.
- Serve as the accountable owner for end-to-end processes for account opening and related ongoing account maintenance activities, working with Federal Reserve System stakeholders.
- Prepare written reports that interpret and synthesize analyses, making connections between recommendations and the bigger picture.
- Contribute to and/or lead bi-weekly stakeholder meetings on account access reviews.
- Provide peer reviews and resolve difficult and complex problems related to account and financial services.
- Support quarterly Board Database reporting/reconciliations on existing and pending account requests.
- Conduct ad-hoc querying/analysis for stakeholders.
- Administer the Account Request Tool (ART) to facilitate requests for Federal Reserve accounts and financial services.
- Engage and support appropriate stakeholders for requested information/presentations for Compliance Testing/Risk/Audit review.
- Manage projects within the role.
Requirements
- Requires the responsibility to work independently with limited supervision for a portfolio of customers.
- Requires a high degree of collaboration with multiple stakeholders to drive outcomes.
- Requires keen attention to details, organization, and the ability to balance competing priorities.
- Understanding of internal controls and risk management practices and/or relevant disciplines (e.g., background or experience in BSA/AML and OFAC Compliance) and an interest in understanding applicability to Reserve Bank operations.
- Knowledge of project management methodologies and tools.
- Strong analytical, quantitative skills, including the ability to interpret policy requirements.
- This position requires access to confidential supervisory information (CSI) and/or Federal Open Market Committee (FOMC) information.
- Access to CSI and FOMC information is limited to U.S. citizens, lawful permanent residents, individuals who meet the definition of “protected individual” under 8 U.S.C. § 1324b(a)(3), and certain other nonimmigrants.
- All non-U.S. citizens authorized to access CSI and/or FOMC information must sign a declaration of intent to expeditiously become a lawful permanent resident and thereafter a U.S. citizen when eligible.
Skills
- Strong customer service skills
- Critical thinking skills
- Analytical skills
- Ability to quickly learn business and related processes
- Ability to work independently to deliver outcomes
- Advanced collaboration skills
- Advanced written communication skills
- Advanced verbal communication skills
- Ability to effectively make connections
- Ability to ask insightful questions
- Ability to synthesize information within deadlines
- Strong attention to detail
- Good organizational skills
- Advanced PC and technical proficiency (Word, Visio, PowerPoint, Excel, Access, SharePoint Online, Tableau, SalesForce, Launchpad Pro (Generative AI), and collaboration tools)
Location
- New Jersey
- New York
Work Type
- Full-time
- Onsite
Salary/Compensations
- $140,000 - $180,000
Benefits
- Fully paid Pension plan and 401k with Generous Match
- Comprehensive Insurance Plans (Medical, Dental and Vision including Flexible Spending Accounts and HSA)
- Subsidized Public Transportation Program
- Tuition Assistance Program
- Onsite Fitness & Wellness Center
About the Company
- The Federal Reserve Bank of New York's mission-driven, curious, and dedicated colleagues apply their diverse perspectives and unique talents to support the strength of the U.S. economy and stability of the global financial system.
- The Reserve Bank Accounts and Services (RBAS) is responsible for the administrative, business, risk, and compliance activities related to the provision of master accounts and Federal Reserve financial services for second district customers.
- The RBAS team functions as the central communication and coordination liaison between the Bank's internal and external customers, with respect to on-going account management for the duration of the customer relationship.
Equal Opportunity
- The Federal Reserve Bank of New York is committed to a diverse workforce and to providing equal employment opportunity to all persons without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, genetic information, disability, or military service.
- We value accessibility for all candidates and are happy to provide an accommodation or assistance.
- The Federal Reserve Banks are committed to equal employment opportunity for employees and job applicants in compliance with applicable law and to an environment where employees are valued for their differences.