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About the Role
Tuff Shed is recruiting for an experienced and highly motivated Operations Manager to contribute to the success of our Factory Store. This position offers the opportunity to make a real impact to the Store and the Company.
Responsibilities
- Manages the logistics including shipping, receiving, PACK, and communication to the cross docks
- Recruits, hires, trains, and supervises the performance of the operations teams
- Supervises the Installation function, reviewing sales orders to ensure financial and logistical criteria have been satisfactorily met
- Oversees daily planning and scheduling of the Operations team’s manpower and materials
- Performs customer service duties, such as resolving warranty issues by reviewing and scheduling work to be performed as required to satisfy the customer and fix the Tuff Shed product(s)
- Assists with daily, weekly, and monthly corporate document submittals
- Operates the Factory efficiently and effectively to produce the assigned and expected profitability
- Maintains appropriate staffing levels to maximize production and maintain labor costs as budgeted
- Performs fabricator employees’ performance evaluations, prepares and conducts disciplinary actions, and makes recommendations regarding counseling, warnings and/or terminations
- Ensures that building quality, communication, and customer experience are in alignment with the Company expectations and its impact on the Tuff Shed brand
- Manages the Company’s Warranty Program and ensures that it is followed, and any required repairs are conducted in a timely manner
- Performs daily safety walk-through inspections of the Shop area and the Yard
- Implements and carries out the Company’s Safety Programs and ensures compliance to DOT regulations, including the management of all associated records
- Prepares, schedules, and leads store safety meetings, trainings and work-related injury investigations as required by OSHA guidelines and Tuff Shed Safety Department
- Ensures that tools and equipment are secured, inventoried and maintained, and meet safety requirements
- Performs monthly cycle counts and ongoing inventory management
- Certifies the Store’s inventory is accurate by conducting monthly physical inventory counts
- Orders material in a timely manner, meeting production schedules while minimizing inventory costs
- Negotiates and develops relationships with local suppliers to ensure that materials are purchased at or below standard cost
- Recruits and onboards subcontractors to surpass 35% of the store’s revenue budget
- Inspects the quality of work being performed by subcontractors to ensure Tuff Shed finished product quality expectations are met or surpassed
Requirements
- Experience working in a fast-paced, high volume production environment, preferred
- Proven experience in successful business-to-consumer sales in large ticket products
- Proven leadership and relationship building skills, including experience managing employees and resolving employee relations issues
- Ability to effectively communicate at all levels, including customers, business partners, suppliers, co-workers, managers, and the general public
- Ability to solve complex business problems using sound logic and good judgment
- Ability to read, write and understand instructions given orally, in writing and in diagram form
- Ability to prepare written correspondence and reports which create a professional image for Tuff Shed
- Ability to use mathematical, accounting and financial tools as they apply to Tuff Shed business
Skills
- DOT
- OSHA
- Employment law knowledge
Location
- Factory Store
Work Type
- Full-time
Experience Level
- Experienced
Benefits
- Competitive compensation and bonus programs
- Medical Benefits including Virtual Visits
- Dental & Vision Benefits
- Flexible Savings Account (FSA)
- Employee Stock Ownership Plan (ESOP)
- Paid Time Off and Paid Holidays
- 401(k) plan
- On-Demand Access to Your Pay
- Comprehensive training and mentorship
About the Company
- Founded on an entrepreneurial spirit and an unwavering commitment to quality, Tuff Shed was established in 1981, and has since developed into America's largest manufacturer and installer of storage buildings and garages.
Equal Opportunity
- Tuff Shed is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, national origin, sex, age, disability, sexual orientation, gender identity, genetic information or any other status protected by law or regulation.
- Tuff Shed is an equal opportunity employer. Employees and applicants for employment will not be discriminated against on the basis of race, color, religion, national origin, hair texture, hair type, hair length, or a protective hairstyle that is commonly or associated with race, ancestry, religion, creed, physical or mental disability, marital status, civil union partner status, protected medical conditions, gender, gender identity, gender expression, sexual orientation, age, genetic information, or any other characteristic, activity or basis protected by applicable federal, state or local law or because he or she is an individual with a disability or disabled veteran, Armed Forces service medal veteran, recently separated veteran, or active duty wartime or campaign badge veteran.