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About the Role

The Sr. Associate, Compliance Advisory partners with business teams to provide compliance guidance as a second line of defense, supporting consumer complaint oversight, product operations advisory, and risk identification and remediation.

Responsibilities

Advise on complaint-management requirements, regulatory expectations, and industry best practices.
Review complaint-handling processes, procedures, controls, and documentation; identify gaps and recommend remediation.
Recommend and implement process improvements that balance regulatory requirements with member-friendly solutions.
Apply consumer financial regulations—including Regulations Z, E, and DD, UDAAP, NACHA, VISA Operating Standards, and applicable state requirements.
Support operational teams in investigating and resolving consumer complaints while analyzing trends and potential member impact.
Perform oversight and monitoring to promote timely, accurate, and appropriate complaint resolution.
Develop and refine complaint procedures, guidance, training materials, and educational resources.
Assist with responses to sensitive and regulatory complaints and inquiries.
Ensure complaint-related work aligns with all applicable requirements of the Complaints Policy.
Support regulatory, bank partner, and internal audit readiness by collecting, organizing, and validating requested documentation.
Review complaint dashboards and trends to identify emerging risks, recurring issues, and opportunities for improvement.
Present compliance findings, complaint trends, risk assessments, recommendations, training, and process updates to business partners.
Prepare executive-level reports and presentations on compliance findings data, trends, risks, and recommendations.
Provide compliance advisory support for new products and changes to existing products, identifying compliance considerations and helping teams address related risks.
Translate complex compliance requirements and data-driven insights into clear, practical, and actionable guidance.
Support agent readiness for new products and changes by partnering on agent-facing communications, member-facing communications, help center articles, training, and other agent-ready content.
Partner with Compliance, Legal, Quality Control, Quality Assurance, bank partners, and business teams to mitigate compliance risk.
Demonstrate strong proficiency in AI tooling and proactively identify responsible AI-enabled tools and workflows.
Use AI tooling to accelerate data analysis, complaint-trend identification, monitoring, oversight, research, documentation, reporting, and preparation of business-partner guidance.
Leverage AI-enabled insights to help business partners make faster, better-informed decisions and improve outcomes for members.
Support quality assurance and quality control business partners by helping ensure the program is regulatory sound, appropriately designed, and operating effectively.
Serve as a knowledgeable Compliance presence in meetings with bank partners and business partners by contributing to discussions, answering questions, and identifying compliance considerations.

Requirements

5+ years of compliance experience in fintech, banking, or financial services, including meaningful work supporting consumer financial products and a track record of operating with a high degree of independence.
Direct, hands-on experience with deposit accounts and credit products.
Hands-on experience with consumer complaints and complaint-program management and oversight.
Strong regulatory knowledge, with the ability to interpret applicable regulations and translate them into practical, risk-based guidance for products, processes, and member experiences.
A sharp instinct for risk identification, escalation, and remediation — and the persistence to see issues through to closure.
Experience supporting regulatory exams, bank partner reviews, or internal audits.
Executive and business-partner communication and presentation skills.
Comfort with data analysis and automation, and practical experience applying AI tools to real work.
A collaborative approach to cross-functional work and stakeholder management.
Experience with process documentation, monitoring, training, and continuous improvement.
A bias toward independent execution and resourcefulness, including taking end-to-end ownership from problem to solution.
Comfort working in a fast pace environment that doesn’t slow down.

Skills

Consumer complaints and complaint-program management and oversight
Regulatory knowledge
Risk identification, escalation, and remediation
Executive and business-partner communication and presentation skills
Data analysis, automation, and practical application of AI tools
Cross-functional collaboration and stakeholder management
Process documentation, monitoring, training, and continuous improvement
Independent execution and resourcefulness
AI tooling

Location

Onsite

Work Type

Full-time
Hybrid

Experience Level

Sr. Associate
5+ years

Salary/Compensations

$101,000.00 - $140,000.00

Benefits

Bonus
Competitive equity package
Backup child, elder, and pet care
Subsidized commuter benefits
Comprehensive health, financial, and wellbeing benefits
Generous vacation policy
Company-wide paid days off
1% of your time off to support local community organizations
Annual wellness stipend
Up to 22 weeks of paid parental leave for birthing parents
12 weeks of paid parental leave for non-birthing parents
Access to family planning reimbursement

About the Company

At Chime, we believe that everyone can achieve financial progress. We created Chime—a financial technology company, not a bank*—on the premise that core banking services should be helpful, easy, and free. Through our user-friendly tools and intuitive platforms, we empower our members to take control of their finances and work towards their goals.
We're a team of problem solvers, dreamers, and builders with one shared obsession: our members. From day one, Chimers have worked tirelessly to out-hustle and out-execute competitors to bring our mission to life.
We believe in being bold, dreaming big, and taking risks, while also working together, embracing our diverse perspectives, and giving each other honest feedback.
We know that to achieve our mission, we must earn and keep people's trust—so we hold ourselves to the highest standards of integrity in everything we do.

Equal Opportunity

Chime is proud to be an Equal Opportunity Employer. We consider qualified applicants without regard to race, color, ancestry, religion, sex, national origin, sexual orientation, gender identity, age, marital or family status, disability, genetic information, veteran status, or any other legally protected basis under provincial, federal, state, and local laws, regulations, or ordinances.
We will also consider qualified applicants with criminal histories in a manner consistent with the requirements of state and local laws, including the San Francisco Fair Chance Ordinance, Cook County Ordinance, NYC Fair Chance Act, and the LA City Fair Chance Ordinance, and consistent with Canadian provincial and federal laws.
If you have a disability or special need that requires accommodation during any stage of the application process, please contact: accommodations@chime.com.