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About the Role
The Enterprise Productivity team provides reliable, secure, and easy-to-use workplace technology, managing a growing portfolio of SaaS applications and supporting systems. As a Senior SaaS Systems Administrator, you will lead the administration, reliability, and continuous improvement of our SaaS platform stack, serving as the primary escalation point for complex incidents and a technical steward of applications, integrations, and operational practices.
Responsibilities
- Oversee the administration and ongoing improvement of a broad portfolio of SaaS applications, including Google Workspace, Slack, Glean, Figma, Airtable, Coda, Miro, Trint, and other enterprise productivity tools.
- Lead the investigation and resolution of complex application, access, configuration, identity, and integration incidents, driving issues through root-cause analysis, remediation, and preventative follow-up.
- Establish and maintain standards for user and group access, permissions, application configuration, lifecycle management, integrations, and administrative controls in partnership with security, IT, and partners.
- Act as a technical steward of the SaaS application portfolio by defining ownership, documenting dependencies and configurations, assessing operational risk, and identifying opportunities to improve reliability, security, and user experience.
- Design and improve repeatable processes, automation, monitoring, and documentation to make application administration scalable and resilient.
- Partner with vendors and internal teams to evaluate new applications, manage changes and releases, resolve escalated support issues, and make informed decisions about the platform stack's future.
- Provide technical guidance and mentorship to teammates and partners at all levels, helping to shape the team's standards and operating practices.
- Demonstrate support and understanding of journalistic independence and a commitment to the mission to seek the truth and help people understand the world.
Requirements
- 5+ years of experience in systems administration, systems engineering, SaaS administration, or a related IT operations role.
- Professional experience administering enterprise SaaS applications, including identity and access management, permissions, configuration, troubleshooting, integrations, and application lifecycle processes.
- Experience serving as an escalation point for complex technical incidents, including root-cause analysis, coordination, remediation, and prevention of recurring issues.
- Strong systems-administration fundamentals across identity, email servers, authentication, directory services, collaboration platforms, endpoint environments, or server administration.
Skills
- Google Workspace
- Slack
- Glean
- Figma
- Airtable
- Coda
- Miro
- Trint
- Identity and Access Management
- SaaS Administration
- Systems Administration
- Systems Engineering
- IT Operations
- Root-Cause Analysis
- Scripting
- APIs
- Automation
- Monitoring
- Identity Governance
- SaaS Security
- Vendor Management
- Technology Portfolio Management
- Active Directory
- Exchange
- Microsoft Office
- Windows Server
- Linux Server
Location
- NYC headquarters
Work Type
- Hybrid
Experience Level
- Senior
Salary/Compensations
- $130,000—$145,000 USD
Benefits
- Medical benefits
- Dental benefits
- Vision benefits
- Flexible Spending Accounts (F.S.A.s)
- Company-matching 401(k) plan
- Employee stock purchase plan
- Paid vacation
- Paid sick days
- Paid parental leave
- Tuition reimbursement
- Professional development programs
About the Company
- The New York Times Company is committed to being the world’s best source of independent, reliable and quality journalism.
- We embrace a diverse workforce that has a broad range of backgrounds and experiences across our ranks, at all levels of the organization.
- We encourage people from all backgrounds to apply.
Equal Opportunity
- We are an Equal Opportunity Employer and do not discriminate on the basis of an individual's sex, age, race, color, creed, national origin, alienage, religion, marital status, pregnancy, sexual orientation or affectional preference, gender identity and expression, disability, genetic trait or predisposition, carrier status, citizenship, veteran or military status and other personal characteristics protected by law.
- All applications will receive consideration for employment without regard to legally protected characteristics.
- The U.S. Equal Employment Opportunity Commission (EEOC)’s Know Your Rights Poster is available here.
- The New York Times Company will provide reasonable accommodations as required by applicable federal, state, and/or local laws.
- Individuals seeking an accommodation for the application or interview process should email reasonable.accommodations@nytimes.com.