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About the Role

The IT Operations Engineer delivers exceptional, personalized technology support to clients across all work environments. This position ensures seamless operation of all technology systems—on-premises, cloud, and mobile—providing proactive solutions and rapid response to maintain an uninterrupted user experience. The role requires discretion, professionalism, and a commitment to excellence in every interaction.

Responsibilities

Diagnose and resolve complex technical problems across hardware, cloud applications, SaaS platforms, and connectivity with minimal downtime.
Provide hands-on desktop and deskside support, including hardware setup, software installation, peripheral configuration, and workstation troubleshooting for executive offices.
Ensure strict adherence to data privacy and security protocols when handling sensitive information.
Advise executives on emerging technologies, cloud upgrades, and optimizations tailored to their workflows and preferences.
Participate in planning and execution of cloud-based business continuity and disaster recovery strategies for executive systems.
Maintain clear documentation of configurations and processes using modern knowledge-base and ticketing platforms.
Provide discreet training and guidance to VIPs on new tools and workflows as needed.

Requirements

Advanced knowledge of Microsoft 365 and Entra ID (Azure AD), Exchange Online, SharePoint/OneDrive, and Windows/macOS endpoint management.
Familiarity with Copilot and other AI-powered productivity tools.
Proficiency in mobile device management platforms (Intune, Jamf) for iOS/Android/macOS.
Proficiency in secure remote access technologies (VPN, Zero Trust Network Access, RMM tools).
Strong understanding of modern networking (SD-WAN, Wi-Fi 6/7), unified communications platforms (Teams, Zoom), and security protocols including MFA and Zero Trust.
Experience with cloud backup and disaster recovery solutions.
Experience with endpoint detection and response (EDR)/next-gen antivirus.
Experience with email security tools.
Experience with system performance tuning.
Familiarity with automation and scripting (PowerShell, Python).
Hands-on desktop support skills, including PC/Mac hardware break-fix, OS imaging and deployment, printer/peripheral setup, and A/V and conference room equipment support.
Bachelor’s Degree in a computer-related field preferred (or equivalent professional experience).
5+ years of progressive IT support experience, with at least 2+ years in executive or VIP technology support.
Proven expertise in Ethernet network environments, enterprise-grade peripherals, and advanced troubleshooting.
Hands-on experience with server platforms (HP, Lenovo, or equivalent), including deployment and monitoring tools.
Solid desktop support background, including ticketing systems, asset/inventory management, and new-hire onboarding/offboarding.
Strong background in Microsoft ecosystems (Windows Server, Exchange, O365) and mobile device management (iOS, Android).
Familiarity with cloud technologies, remote access solutions, and collaboration platforms.
Understanding of TCP/IP, DHCP, DNS, WINS, and network security principles.
Proficiency in endpoint security, backup solutions, and disaster recovery planning.
Exceptional communication skills (verbal and written) with the ability to interact confidently with senior executives.
Strong analytical and problem-solving skills with a proactive mindset.
Project management experience for technology rollouts and upgrades.
High level of discretion and professionalism when handling sensitive information.
Ability to work independently and as part of a team in a fast-paced, high-pressure environment.
Must be available for on-site support 5 days/week, flexible for after-hours/on-call needs, and committed to white-glove, premium service.

Skills

Microsoft 365
Entra ID (Azure AD)
Exchange Online
SharePoint/OneDrive
Windows/macOS endpoint management
Copilot
AI-powered productivity tools
Intune
Jamf
iOS/Android/macOS device management
VPN
Zero Trust Network Access
RMM tools
SD-WAN
Wi-Fi 6/7
Microsoft Teams
Zoom
MFA
Cloud backup
Disaster recovery solutions
Endpoint detection and response (EDR)
Next-gen antivirus
Email security tools
System performance tuning
Automation
Scripting (PowerShell, Python)
PC/Mac hardware break-fix
OS imaging and deployment
Printer/peripheral setup
A/V and conference room equipment support
Ethernet network environments
Enterprise-grade peripherals
Server platforms (HP, Lenovo, or equivalent)
Ticketing systems
Asset/inventory management
New-hire onboarding/offboarding
Microsoft ecosystems (Windows Server, Exchange, O365)
TCP/IP
DHCP
DNS
WINS
Network security principles
Endpoint security
Backup solutions
Disaster recovery planning
Communication skills (verbal and written)
Analytical skills
Problem-solving skills
Proactive mindset
Project management
Discretion
Professionalism
Adaptability
Willingness to learn emerging technologies

Work Type

On-site support 5 days/week
Flexible for after-hours/on-call needs

Experience Level

5+ years of progressive IT support experience
2+ years in executive or VIP technology support

Education Level

Bachelor’s Degree in a computer-related field preferred (or equivalent professional experience)

Salary/Compensations

$65,000 to $75,000 annually

Benefits

Health insurance
Vision insurance
Dental insurance
Paid time off
401(k) retirement plan with employer matching

About the Company

Newmark is an Equal Opportunity/Affirmative Action employer.

Equal Opportunity

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.