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About the Role
CAMH is seeking six full-time, permanent Service Coordinators to join the Toronto Mental Health and Addictions Coordinated Access team. This role will provide client-centered intake, screening, and service coordination within the mental health and addictions system, contributing to transforming access to care in the Toronto Region.
Responsibilities
- Facilitate access to care by reviewing referrals, engaging with clients and families, conducting brief screening, and connecting clients to appropriate services.
- Review incoming referrals and determine eligibility for MHA services, triaging referrals to appropriate priority levels and service type and matching to the most appropriate service provider utilizing various referral management system.
- Contribute to process improvement, stakeholder engagement and data collection to ensure the provincial model is implemented with efficiency and equity.
- Liaise with individuals, referral sources and service providers to ensure timely and appropriate access to care.
- Participate in regional exchange sessions and quality improvement activities to enhance service delivery.
- Foster positive relationships with referral sources, community partners, and service providers across the Toronto Region.
- Maintain confidentiality of patient information in alignment with professional and organizational requirements.
- Support a workplace that embraces diversity, encourages teamwork and complies with all applicable regulatory and legislative requirements.
Requirements
- Bachelor’s degree in Social Work, Psychology, Health Sciences, Behavioural Sciences, Nursing, or related field is required.
- A Regulated Healthcare Professional (Social Work, Occupational Therapy, Nursing) is preferred. Must be a member in good standing with the respective regulatory body.
- 3–5 years’ experience in the mental health and/or addictions sector providing direct patient/client care, including intake, service navigation, or case management.
- Experience in coordinated access for mental health and addiction services preferred.
- Ability to efficiently synthesize information from a variety of sources (referral form, patient and family interview, Connecting Ontario, previous medical records) to determine appropriate care need and match individuals to the right care.
- Good clinical judgement to identify urgency of care need and respond using established protocols (eg. 911 calls, transfer to crisis service).
- Excellent organizational, interpersonal, and written communication skills and the ability to work effectively in a fast-paced clinical environment are essential.
- Proficiency in Microsoft office, Hospital Medical Record Systems and electronic communication tools required.
- Familiarity with referral management system an asset.
- Work effectively as a team member in a dynamic interprofessional environment and be a self starter.
- Experience working with clients, staff, and organizations with diverse backgrounds is required.
- Bilingualism (French/English) or proficiency in a second language is an asset.
Skills
- Intake
- Screening
- Service coordination
- Referral management
- Process improvement
- Stakeholder engagement
- Data collection
- Liaison
- Quality improvement
- Relationship building
- Confidentiality
- Teamwork
- Diversity and inclusion
- Microsoft Office proficiency
- Hospital Medical Record Systems proficiency
- Electronic communication tools proficiency
Location
- Toronto, Ontario
Work Type
- Full-time
- Permanent
- Onsite
Experience Level
- 3-5 years
Education Level
- Bachelor's degree in Social Work, Psychology, Health Sciences, Behavioural Sciences, Nursing, or related field
- Regulated Healthcare Professional preferred
Salary/Compensations
- $35.38 – $47.69 per hour
About the Company
- Centre for Addiction and Mental Health (CAMH) is a fully affiliated teaching hospital and research institute of the University of Toronto.
- CAMH is dedicated to equity, diversity, and inclusion, fostering an inclusive, respectful, and discrimination-free workplace.
- CAMH strongly encourages applications from candidates reflecting the diversity of the communities they serve.
- CAMH's core values are Courage, Respect, and Excellence.
- CAMH is implementing its Strategic Plan: Connected CAMH, to transform lives, ignite innovation and discovery, revolutionize education and drive social change.
- CAMH's mission is to change how society thinks about and responds to mental illness, aiming to eliminate prejudice and discrimination and shape a world where mental illness is central to our healthcare system.
Equal Opportunity
- CAMH is dedicated to equity, diversity, and inclusion.
- CAMH strongly encourages applications from candidates who reflect the diversity of the communities we serve, including First Nations, Métis, and Inuit Peoples; Black and other racialized communities; LGBTQ2S+ communities; women; and people with disabilities, including those with lived experience of mental health and substance use challenges.
- We welcome applicants from all backgrounds.
- If you require accommodations during the application or recruitment process, please let us know.