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About the Role

The Safe & Secure team is the heartbeat of every Carvana location, responsible for protecting associates, customers, and vehicles. This boots-on-the-ground role ensures the site stays open, safe, and moving, acting as the face of Carvana at the gate and performing various security and operational tasks. You will be trained and trusted to act in emergencies, partner with other teams, and provide accurate intel to leadership.

Responsibilities

Lead with a service-first mindset in every interaction.
Live the Carvana values and ensure they are felt by everyone.
Act as the face of Carvana at the gate for associates, vendors, and visitors.
Communicate clearly, calmly, and with active listening.
Monitor live cameras, review footage, and investigate intrusion alerts using the Unified Security Platform.
De-escalate situations and collaborate with partners.
Manage gate operations using the Safe & Secure App (SAS App) and RFID technology, enforcing ingress/egress procedures.
Document vehicle movement through the Inspection Center entrance and exit gates.
Be trained and certified in first aid, CPR, and AED, and use these skills when necessary.
Know and execute emergency protocols decisively.
Maintain site operations in all weather conditions, including snow removal and heat-safety protocols.
Promote a safety-first culture by identifying hazards and reinforcing best practices.
Scan vehicles daily using mobile and manual methods to ensure accurate tracking.
Walk extensively to cover restricted or hard-to-access areas of the lot.
Conduct vehicle location research and provide detailed reports to leadership.
Perform duties in a safety-sensitive environment.
Lift up to 60 pounds independently, primarily from knee to shoulder heights.
Carry and transport up to 60 pounds up to 20 feet.
Stand for extended periods, involving frequent stretching, reaching, walking, stooping, pushing, and pulling.
Work in environments that may be cold, hot, noisy, and wet, with potential fumes or odors.
Utilize safety equipment as required.
Engage in frequent driving and computer data entry.
Adhere to regular and predictable attendance.
Ensure gates are manned at all times in a 24/7 operation.

Requirements

1-2 years in a customer service environment.
Strong verbal and written communication skills.
Proven ability to make sound decisions in a complex, fast-moving environment.
Ability to quickly build strong working relationships and connect with people.
Capacity to organize, plan, and execute multiple tasks in a fast-paced setting.
Skill in handling conflict positively and productively.
Must be able to read, write, speak, and understand English.
Must be at least 18 years of age.
Must be able to lift up to 60 pounds independently; the majority of lifting from knee to shoulder heights; other lifting required from various levels.
Must be able to carry and transport up to 60 pounds up to 20 feet.
Requires standing for extended periods of time with frequent stretching, reaching, walking, stooping, pushing, and/or pulling in an environment that may be cold, hot, noisy, and wet, and may have fumes or odors due to vehicle maintenance.
Requires excellent visual acuity and manual dexterity.
Requires use of safety equipment that may include, but is not limited to, face shield or goggles, non-slip shoes, gloves, mask, and other protective garments and equipment.
Requires frequent driving and computer data entry.
Must adhere to regular and predictable attendance.
Hiring is contingent on passing a complete background check.
This role is not eligible for visa sponsorship.

Skills

Customer service
Verbal communication
Written communication
Decision-making
Relationship building
Organization
Planning
Task execution
Conflict resolution
English proficiency
Camera monitoring
Footage review
Intrusion alert investigation
Gate operations
SAS App usage
RFID technology
First aid
CPR
AED
Emergency protocols
Weather-related site maintenance
Hazard identification
Safety audits
Vehicle scanning
Walking
Vehicle location research
Report generation
CCTV familiarity
RFID familiarity
Card Access familiarity
Safe & Secure technology familiarity
OSHA/Safety Team program support experience
Crisis prevention experience
Crisis response plan experience
Computer data entry

Location

Carvana location

Work Type

Full-time
Hourly

Experience Level

1-2 years in a customer service environment

Salary/Compensations

$20 hourly

Benefits

Medical benefits
Dental benefits
Vision benefits
401(k) with company match
Student loan support
Vehicle discounts
Pet benefits
Wellness program

About the Company

Carvana is rewriting the playbook for buying cars, known for its car vending machines.
The company fosters an environment of impactful change, driven by team spirit, passion, creativity, and innovation.
Carvana sets ambitious goals and makes data- and process-driven decisions.
Founded in 2013, Carvana is a fast-growing company.

Equal Opportunity

Carvana is an equal employment opportunity employer.
All applicants receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, marital status, national origin, age, mental or physical disability, protected veteran status, or genetic information, or any other basis protected by applicable law.
Carvana also prohibits harassment of applicants or employees based on any protected category.