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About the Role
The Operations Manager directs, administers, and coordinates the activities of Health System Services to support operational goals and objectives. This role is responsible for overseeing and optimizing operations for the seamless delivery of durable medical equipment, managing warehouse operations, and overseeing the ordering process.
Responsibilities
- Directs, administers, and coordinates activities in support of operational goals.
- Oversees and optimizes operations for seamless durable medical equipment delivery.
- Manages warehouse operations.
- Oversees the ordering process for clients and facilities.
- Implements organizational policies and meets corporate goals.
- Maintains compliance with relevant regulations.
- Evaluates overall operations and informs upper management of daily activities.
- Leads and manages Medical Delivery Technicians and Warehouse Technicians.
- Ensures effective team communication and collaboration.
- Supervises warehouse operations to optimize efficiency and productivity.
- Handles patient calls for equipment errors and provides resolutions.
- Oversees open orders and confirmations for accuracy.
- Conducts follow-ups on open orders to meet delivery deadlines.
- Manages inventory, including tracking, ordering, and maintaining stock levels.
- Utilizes routing software for order entry and delivery route management.
- Monitors on-call duties for medical delivery technicians.
- Implements and improves on-call schedules for optimal coverage.
- Implements continuous improvement initiatives based on performance metrics.
- Evaluates operational performance and reports to the Regional Director of Operations.
Requirements
- Excellent verbal and written communication skills.
- Strong interpersonal and customer service skills.
- Organizational skills and attention to detail.
- Proficient in time management with a proven ability to meet deadlines.
- Strong analytical and problem-solving skills.
- Ability to prioritize tasks and delegate when appropriate.
- Ability to function well in a high-paced and stressful environment.
- Proficient with Microsoft Office Suite or related software.
Location
- Albany, NY
Work Type
- Full-time
Experience Level
- Operations management experience required
- Related Durable Medical Equipment industry experience highly desired
- Fleet management experience preferred
- Customer service background preferred
Education Level
- High School Diploma required
- Two-year or Four-year college degree highly preferred
Salary/Compensations
- $62,500 - $75,000 annually
Benefits
- Comprehensive Health Coverage - Medical, Dental, and Vision insurance
- 401K with 3% company contribution after one year and 1,000 hours worked
- Generous PTO, Vacation and 9 Paid Holidays
- Short Term Disability (optional)
- Company-Paid Long-Term Disability
- Free Confidential Employee Assistance Program
About the Company
- At Health System Services, we are committed to making a difference in healthcare by providing seamless and reliable services.
- Our core values of Empathy, Passion, Integrity, and Commitment (E.P.I.C) drive everything we do.
- From delivering durable medical equipment to managing warehouse operations, our team is dedicated to enhancing patient care and satisfaction.