Impress employers and recruiters.
Choose from hundreds of resume examples.
Impress employers and recruiters.
Choose from hundreds of resume examples.
Tailor your resume to this Senior Vice President, Infrastructure Services role.
Rezi rewrites your resume against BNY Mellon's job description. Free.
Tailor your resume to this Senior Vice President, Infrastructure Services role.
Rezi rewrites your resume against BNY Mellon's job description. Free.
Don't guess if your resume is good enough.
See how it scores against the Senior Vice President, Infrastructure Services posting at BNY Mellon — free, in seconds.
Don't guess if your resume is good enough.
See how it scores against the Senior Vice President, Infrastructure Services posting at BNY Mellon — free, in seconds.
About the Role
As an ITSM Operations Lead within the Technology team, you will design, coordinate, integrate, and support complex application and infrastructure implementations. You will act as a subject matter expert for ITSM processes, manage incident command and control, and lead technology resiliency efforts. This role involves strategic integration and migration planning, overseeing installations and upgrades, and partnering with IT stakeholders for continuous improvement.
Responsibilities
- Designs, coordinates, integrates, and provides general support for complex application and/or infrastructure implementations and integrations.
- Serves as a subject matter expert responsible for supporting the development, implementation and maintenance of ITSM processes.
- Performs Command-and-Control and coordination of incidents and critical events, and leads technology resiliency activities and processes.
- Manages the strategic integration and migration planning across various application and infrastructure activities.
- Oversees installations, upgrades, migrations and support efforts to ensure goals are being met within budget and on schedule.
- Partners with IT stakeholders to identify and implement continuous process improvements and solutions to critical issues.
- Assists process and team leads with activities required to develop, implement and maintain technology processes, standards and controls.
- Drives consistency and adherence to technology standards.
- Partners with technology teams to develop appropriate artifacts such as DLC artifacts, user stories, test scripts, and training documentation.
- Supports the development, design and implementation of automation for manual processes.
- Identifies, facilitates and solves highly complex and critical system-related issues to meet the firms objectives.
- Leverages expertise to support a multi-tiered, multi-platform environment, contributing to various development and infrastructure projects.
- Defines the engagement model and communication channels for initiatives.
- Communicates with internal and external stakeholders to address concerns.
- Develops and disseminates executive-level updates as required.
- Maintains excellent knowledge of IT systems and tools, staying abreast of new developments in IT.
- Executes ITSM processes as a centralized governance function.
- Ensures adherence to processes and policies and supports Engineering and Resiliency functions.
- Performs Command and Control for critical, time-sensitive escalations.
- Orchestrates resolution, communication and closure of ITSM events.
- May mentor or provide guidance for junior team members.
Requirements
- Bachelor's degree in computer science or a related discipline or equivalent work experience required.
- 10 - 12 years of application or infrastructure related experience required.
- Experience in the securities or financial services industry is a plus.
- Modified based upon local regulations/requirements.
Location
- NYC, NY
Experience Level
- 10 - 12 years
Education Level
- Bachelor's degree in computer science or a related discipline or equivalent work experience
Benefits
- Highly competitive compensation, benefits, and wellbeing programs
- Access to flexible global resources and tools
- Focus on health, personal resilience, and financial goals
- Generous paid leaves, including paid volunteer time
- 401(k) plan
- Company-sponsored medical, dental, vision, and basic life insurance plans
- Various paid time off benefits, such as vacation and sick time
About the Company
- BNY's culture allows us to run our company better and enables employees’ growth and success.
- A leading global financial services company at the heart of the global financial system, influencing nearly 20% of the world’s investible assets.
- Teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide.
- Recognized as a top destination for innovators, where bold ideas meet advanced technology and exceptional talent.
- Together, we power the future of finance.
- Check out the latest BNY news at: BNY Newsroom [https://www.bny.com/corporate/global/en/about-us/newsroom.html] & BNY LinkedIn [https://www.linkedin.com/company/bnyglobal/posts/?feedView=all]
- Recent awards include: America’s Most Innovative Companies, Fortune, 2025; World’s Most Admired Companies, Fortune 2025; “Most Just Companies”, Just Capital and CNBC, 2025.
Equal Opportunity
- BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.