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About the Role
At Sienna, you will build lasting relationships with residents who call Aspira their home. Join us in a role where knowing each resident not just by name, but by story, is not just possible, it is expected. Our purpose is to cultivate happiness in daily life! We truly believe it is a privilege to serve Canada’s seniors, ensuring they live fulfilling lives with the utmost comfort, dignity, and respect.
Responsibilities
- Cultivate a profound understanding of our residents and their unique lifestyles.
- Build rapport with residents, their families, and visitors, offering personalized assistance.
- Ensure everyone feels esteemed and assisted during their time with us.
- Be a strong contributor to the culture of the home, where the focus is always on helping residents live fully, every day.
- Communicate professionally and diplomatically, responding to inquiries with strong problem-solving and complaint-resolution skills.
- Ensure issues are clearly documented and escalated appropriately when needed.
- Consistently deliver warm, high-quality customer service to residents, families, visitors, and team members.
- Create a welcoming first impression by greeting visitors, addressing their needs promptly, and guiding them confidently through mini-tours.
- Maintain accurate records and handle cash-related documentation with attention to detail.
- Provide dependable clerical and computer support to managers and adapt easily to administrative needs.
Requirements
- Must be legally eligible to work in Canada or have a valid work/study permit.
- Must successfully pass a Vulnerable Sector Check.
- All applicants must successfully pass the prescribed Criminal Records Check. Applicable to British Columbia applicants.
Skills
- Problem-solving skills
- Complaint-resolution skills
- Customer service skills
- Attention to detail
- Clerical support
- Computer support
- Adaptability
- Compassion
- Dedication
- Proficiency in Microsoft Excel
- Proficiency in Microsoft Word
- Proficiency in Microsoft PowerPoint
- Tact
- Diplomacy
- Professionalism
- Effective communication
Location
- Kensington Place Retirement Residence
Work Type
- Temporary Part Time
Salary/Compensations
- $18.85
Benefits
- A competitive salary
- Share Ownership and Reward Program (SOAR)
- RRSP with employer match
- Employee Share Purchase Plan with company match
- Continuous learning and growth
- A welcoming culture that values diversity and differing perspectives, experiences and beliefs
About the Company
- Sienna is a purpose-driven organization.
- We aspire to cultivate an environment and culture where team members feel valued, heard and empowered to do meaningful work.
- Sienna Senior Living is committed to employment equity, diversity, and inclusion in the workplace.
- In accordance with provincial regulations, upon request, support will be provided for accommodations throughout the recruitment, selection, and assessment process.
Equal Opportunity
- Sienna Senior Living is committed to employment equity, diversity, and inclusion in the workplace.
- In accordance with provincial regulations, upon request, support will be provided for accommodations throughout the recruitment, selection, and assessment process.