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About the Role

Consulting – ServiceNow customers to optimize their Enterprise Service Management with the latest technology. Our team designs and manages complex transformation programs that make companies permanently more agile.

Responsibilities

Design and lead complex transformation programs.
Optimize customer Enterprise Service Management using technologies like ServiceNow.
Lead projects from analysis and planning through to implementation.
Act as the primary customer contact with increasing project and management responsibility.
Advise clients on digital ServiceNow transformation.
Organize and lead meetings, workshops, and expert sessions for ServiceNow.
Expand the ServiceNow offering and acquire new projects using expertise and project experience.

Requirements

University degree in Computer Science, Business, Engineering, or Natural Sciences.
5-8 years of professional experience in ServiceNow implementation.
Successfully supported implementation projects.
Demonstrated experience in the technical and functional guidance of employees in a project team.
Very good knowledge and experience with common Service Management and IT Governance frameworks and organizational models.
Good knowledge of relational database systems and modern technical concepts such as Web Services / SOA.
Willingness to travel.
Very good written and spoken German and English skills.
Ability to establish AI-driven working methods in projects and teams, empower employees, and sustainably increase quality, efficiency, and customer value through targeted AI use.

Skills

ServiceNow
Enterprise Service Management
IT Governance
Relational database systems
Web Services / SOA
Agile Development
AI-driven working methods

Location

Düsseldorf
Berlin
Frankfurt (Main)
Hamburg
Hannover
Köln
München
Stuttgart

Work Type

Mobile Working
Part-time
Flexible working models
Trust-based working hours
EU Remote Working

Experience Level

Senior Manager
5-8 years of professional experience

Education Level

University degree in Computer Science, Business, Engineering, or Natural Sciences

Benefits

Best-in-class training at Deloitte University and individual qualification programs.
Comprehensive development opportunities through structured career planning, Inclusive Leadership, secondment programs, project-based job rotation, and support for social engagement and corporate volunteering.
Work-life balance through Mobile Working & Part-time, sabbaticals, and family services (e.g., support for relatives in need of care, parental leave counseling).
Health & Fitness focus with regular health days, partnerships with fitness providers, and support for sports and team events.
Attractive employer benefits including bike and car leasing, company smartphone for private use, and flexible working models (e.g., trust-based working hours and EU Remote Working).
Diverse scope for design and active promotion of an inclusive corporate culture through employee networks.

About the Company

Our team designs and manages complex transformation programs that make companies permanently more agile.

Equal Opportunity

We welcome applications from people who are as diverse as we are – regardless of age, disability, ethnic origin and nationality, gender, religion, sexual orientation, or social origin.