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About the Role
The Principal Site Reliability Engineer applies software engineering and systems engineering practices to improve the reliability, resilience, scalability, and operational health of production services. The role partners with Software Engineering and other technology teams to ensure reliability, observability, recoverability, performance, and operational readiness are engineered into systems throughout their lifecycle. The role operates at enterprise scope, establishing technical direction and applying evidence-driven engineering, technical rigor, sound judgment, automation, and broad systems expertise across organizational boundaries.
Responsibilities
- Use software engineering, automation, and DevOps principles and practices to continually improve how services are built, tested, deployed, observed, operated, and recovered.
- Use data, evidence, experimentation, and rigorous engineering analysis to identify reliability risks, test assumptions, and guide technical decisions.
- Define, implement, or improve SLIs, SLOs, error budgets, and other service-health measures.
- Improve observability through metrics, logging, tracing, monitoring, alerting, dashboards, and service-health instrumentation.
- Drive continuous improvement across CI/CD, observability, deployment practices, Infrastructure as Code, automation, testing, incident response, capacity management, resilience, and operational readiness.
- Identify recurring or systemic production issues and translate operational experience into improvements in code, architecture, automation, tooling, and engineering practices.
- Partner with Software Engineering teams to incorporate reliability, resiliency, scalability, performance, observability, recoverability, and operational readiness throughout the development lifecycle.
- Participate in or lead incident response, troubleshooting, service restoration, and blameless post-incident learning.
- Provide enterprise-level technical leadership for critical production incidents and establish or influence engineering practices that improve incident response, escalation, service restoration and sustainable on-call operations.
- Reduce operational toil and unnecessary manual intervention through software, automation, reusable patterns, and better engineering practices.
Requirements
- Typically 15+ years of relevant professional experience in Software Engineering, Site Reliability Engineering, Systems Engineering, Cloud/Platform Engineering, DevOps, Infrastructure Engineering, Architecture where applicable, or a comparable technical discipline.
- Experience with software development or scripting using one or more modern programming languages.
- Experience with software engineering principles, distributed systems, production troubleshooting, automation, and observability.
- Experience with public cloud technologies and architectures, preferably AWS, along with infrastructure, networking, Linux/Unix, and modern application architectures.
- Demonstrated analytical, problem-solving, communication, and collaboration skills.
Skills
- Software Engineering
- Systems Engineering
- Reliability
- Resilience
- Scalability
- Operational Health
- Observability
- Recoverability
- Performance
- Operational Readiness
- DevOps
- CI/CD
- Infrastructure as Code
- Automation
- Testing
- Incident Response
- Capacity Management
- Troubleshooting
- AWS
- Linux/Unix
- Modern Application Architectures
- Public Cloud Technologies
Location
- Scottsdale
- San Francisco
- Chicago
- New York
- Phoenix, AZ
- San Francisco, CA
Work Type
- Hybrid
Experience Level
- Principal
- 15+ years of relevant professional experience
Education Level
- Bachelor's degree in Computer Science, Software Engineering, Computer Engineering, Information Systems, or a related technical field, or equivalent practical experience.
Salary/Compensations
- Phoenix, AZ in USD per year is: $173,000 - $230,000.
- San Francisco, CA in USD per year is: $207,000 - $276,000.
Benefits
- Healthcare Coverage – Competitive medical (PPO/HDHP), dental, and vision plans as well as company contributions to your Health Savings Account (HSA) or pre-tax savings through flexible spending accounts (FSA) for commuting, health & dependent care expenses.
- 401(k) Retirement Plan – Featuring a 100% Company Safe Harbor Match on your first 6% deferral immediately upon eligibility.
- Paid Time Off – Flexible Time Off for Exempt (salaried) employees, as well as generous PTO for Non-Exempt (hourly) employees, plus 11 paid company holidays and a paid volunteer day.
- 12 weeks of Paid Parental Leave
- Maven Family Planning – provides support through your Parenting journey including egg freezing, fertility, adoption, surrogacy, pregnancy, postpartum, early pediatrics, and returning to work.
About the Company
- At Early Warning, we’ve powered and protected the U.S. financial system for over thirty years with cutting-edge solutions like Zelle®, Paze℠, and so much more.
- As a trusted name in payments, we partner with thousands of institutions to increase access to financial services and protect transactions for hundreds of millions of consumers and small businesses.
Equal Opportunity
- Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
- Early Warning Services, LLC (“Early Warning”) considers for employment, hires, retains and promotes qualified candidates on the basis of ability, potential, and valid qualifications without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote equal employment opportunity and affirmative action, in accordance with all applicable federal, state, and municipal laws.
- The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our employees.