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About the Role

This role blends hands-on regional operational execution across the Americas with global operational governance, reporting, and dotted-line coordination across international event teams. It balances operational rigor with a hospitality-first mindset to deliver memorable, safe, and brand-aligned outcomes, serving as the primary operational partner to the Global Events Program Lead and client leadership.

Responsibilities

Lead end-to-end operational planning, logistics, and execution for all AMER workplace events and high-visibility programs.
Draft, refine, and enforce global operational standards, including SLAs, operational audit cadences, data quality standards, and standardized execution playbooks.
Provide dotted-line operational leadership, guidance, and coordination to Event Managers across EMEA and APAC.
Oversee global event tool health and intake systems, conducting consolidated operational audits and delivering cross-regional reporting, metric analyses, and executive dashboard reviews.
Serve as the central escalation point for complex operational challenges, policy exceptions, and site-level logistical issues across all regions.
Direct, coach, and support regional site points of contact, Experience Managers, and Event Coordinators across AMER locations.
Lead weekly event briefings across AMER sites and oversee global operational readiness for major signature initiatives.
Partner closely with client leadership, internal teams, and key vendor partners, overseeing contract governance, supplier negotiations, and on-site vendor performance.
Execute and enforce event capacity frameworks globally, managing capacity forecasting, blackout/soft-blackout window enforcement, and standardized decline guidance.
Track and manage event budgets, forecasts, and post-event financial reconciliations while enforcing health, safety, and risk management practices.

Requirements

6+ years of progressive experience in corporate event planning, event operations, or workplace experience across multi-site or global portfolios in fast-paced corporate environments.
Proven execution leadership: Demonstrated track record of leading end-to-end operational execution for complex, high-volume, or high-profile events.
Global standards & process development: Proven experience drafting and implementing operational SOPs, unified SLAs, audit cadences, data quality standards, and standardized execution frameworks across distributed or international teams.
Cross-regional coordination & team leadership: Demonstrated experience managing or coordinating cross-functional and matrixed regional teams.
Escalation & risk management: Superior stakeholder management and escalation triage capabilities, with experience serving as a primary liaison to client leaders and resolving operational issues under tight timelines.
Data-informed approach to operational efficiency, including attendee feedback analysis, intake tracking, and event performance measurement.
Proven capability to lead teams through change, complexity, and ambiguity in a highly collaborative global network.
Vendor & budget management: Strong track record managing external vendors, contract negotiations, and budget management.
Systems & analytics expertise: Deep experience utilizing event management software, workplace ticketing request systems, and analytical reporting tools.
Cross-functional partner alignment: Strong cross-functional management skills with AV/IT, Corporate Security, Facilities, and Food & Beverage/Catering teams.
Willingness to work onsite in South San Francisco, CA, with flexibility to accommodate variable hours for international team overlap across regions, and ability to travel up to 30% across portfolio locations for event execution and operational audits.
Candidates must be authorized to work in the United States without sponsorship.

Skills

Event planning
Event operations
Workplace experience
Global operational governance
Reporting
Cross-regional coordination
Operational rigor
Hospitality-first mindset
Brand alignment
End-to-end event execution
Operational standards
Consolidated reporting
Process efficiency
Change management
Scaling operational leadership
Logistics
Space planning
AV/technical setup
Run-of-show standards
On-site coordination
SLAs
Operational audits
Data quality standards
Execution playbooks
Escalation triage
Risk management
Team leadership
Coaching
Stakeholder management
Vendor management
Contract governance
Supplier negotiations
Capacity management
Policy enforcement
Budget management
Financial reconciliation
Health and safety
Event management software
Workplace ticketing request systems
Analytical reporting tools
Executive dashboards
Virtual event production
Hybrid event production
Workplace production technology
AV systems

Location

Onsite – South San Francisco, CA

Work Type

Onsite
Full-time

Experience Level

Senior
6+ years of progressive experience

Salary/Compensations

160,000.00 – 175,000.00 USD per year

Benefits

401(k) plan with matching company contributions
Comprehensive Medical, Dental & Vision Care
Paid parental leave at 100% of salary
Paid Time Off and Company Holidays
Early access to earned wages through Daily Pay

About the Company

JLL empowers you to shape a brighter way.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients.
We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.
Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services.
We harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities.

Equal Opportunity

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.
Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment.
Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest.
Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities.
California Residents only: If you are a California resident as defined in the California Consumer Privacy Act (CCPA) please view our Supplemental Privacy Statement which describes your rights and disclosures about your personal information.
Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.