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About the Role
This role serves as a primary escalation point for supplier performance issues that risk customer commitments. The Supply Base Manager will lead regional and local supplier performance management, critical shortage escalation, recovery planning, and direct engagement with specific or high-risk suppliers to improve delivery reliability, quality responsiveness, and supply assurance.
Responsibilities
- Lead supplier performance management activities, including supplier scorecards, business reviews, corrective action follow-up, and performance trend analysis.
- Serve as the lead escalation point for critical material shortages, supplier decommits, supplier responsiveness issues, capacity constraints, and supplier quality disruptions.
- Coordinate cross-functional escalation teams to resolve supplier issues.
- Support supplier audits, factory visits, process reviews, and operational assessments.
- Develop and manage supplier recovery plans for high-risk suppliers.
- Clearly communicate supplier risk, recovery status, mitigation plans, and escalation needs to internal leadership, customers, suppliers, and executive stakeholders.
- Build positive relationships with specific regional and local suppliers while maintaining clear accountability for commitments, delivery recovery, corrective actions, and performance improvement.
- Help align regional and local supplier performance processes, escalation playbooks, scorecard methodology, factory visit expectations, and recovery reporting with current global processes and procedures.
- Visit supplier locations as needed for escalations, audits, factory reviews, shortage recovery, and supplier development.
Requirements
- Bachelor’s degree in Supply Chain Management, Operations, Business, Engineering, Quality, or a related discipline preferred.
- Minimum 5 years of experience in Supply Chain, Materials Management, Procurement, Supplier Management, Operations, Quality, Engineering, or a related manufacturing environment.
- Experience should include supplier performance management, escalation, MRP planning, purchasing, inventory management, shortage recovery, supplier quality, or manufacturing operations.
- EMS industry experience and practical experience in a complex manufacturing or multi-location environment are preferred.
- This role requires access to export-controlled information or items that require “U.S. Person” status.
Skills
- Strong written and verbal communication skills, including engagement with suppliers, customers, and senior leaders.
- Ability to multitask and prioritize in a fast-paced manufacturing and escalation-driven environment.
- Strong facilitation and leadership skills with the ability to lead cross-functional teams without direct authority.
- Ability to quickly understand technical, quality, supply chain, and operational issues and engage the right subject matter experts.
- Organized, self-motivated team player able to work well under pressure and maintain disciplined follow-up on critical issues.
- Ability to create clear executive updates, recovery plans, escalation summaries, scorecards, and action trackers.
- Advanced knowledge of Microsoft Office, including Excel, PowerPoint, Outlook, and Teams.
- Ability to improve functional processes, supplier performance systems, escalation playbooks, and performance management tools.
- Demonstrates commitment to implement initiatives, exercise independent judgment within broad guidelines, and drive sustainable improvement.
- Kinaxis/Rapid Response, SIOP process management, Oracle ERP, supplier audit, SCAR, 8D, RCCA, Lean Manufacturing, or Continuous Improvement experience desired.
Location
- US
Work Type
- Onsite
Experience Level
- Minimum 5 years of experience
Education Level
- Bachelor’s degree
Salary/Compensations
- $140,000-165,000 annually
Benefits
- Performance based bonuses
About the Company
- Creation Technologies is an equal opportunity employer.
- If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
Equal Opportunity
- All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.