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About the Role
The Restaurant Host is responsible for providing fast, friendly, and courteous service to every guest while taking reservations, greeting and seating guests, and handling guest inquiries. This role requires the ability to interact with the public, speak English clearly, remember details, and involves physical exertion such as walking, standing, turning, bending, lifting, and carrying. All duties must be performed within the guidelines of Seneca Gaming Corporation’s policies and procedures, Internal Control Standards, and objectives.
Responsibilities
- Provide prompt, friendly, and courteous service of food and beverage to all guests.
- Report to work well-groomed in full uniform and on time.
- Be hospitable, friendly, and polite with all guests, co-workers, and management using positive body language.
- Be familiar with all check and cashing procedures, including the POS system.
- Maintain records on established time sheets.
- Be knowledgeable of Seneca Niagara Casino & Hotel’s history, property map, restroom and telephone locations, and store/restaurant hours to efficiently handle guest inquiries.
- Take comp and VIP reservations.
- Answer telephone calls appropriately according to procedure, answer all inquiries, and report any compliments or problems to the shift manager.
- Promote positive customer relations at all times.
- Clean and organize all host areas ongoing as needed.
- Review all server stations and shifts upon start of work shift.
- Maintain full knowledge of menu, wine lists, and daily specials.
- Have consistent awareness of all activities occurring in each section and visibly monitor server service and performance.
- Greet all guests within 5 seconds in a friendly and courteous manner using positive body language.
- Properly clear and reset tables according to the host manual.
- Complete designated opening and closing side work daily and check with the manager or shift manager before leaving.
- Perform any duties assigned by the manager or shift manager.
- Assist all other employees in performing their duties whenever required.
- Maintain a current understanding of all policy and guidelines regarding information security, including the Seneca Gaming Corporation Acceptable Use Policy, and comply with all information security policies and procedures at all times.
- Provide exceptional customer service to all patrons and communicate in a pleasant, friendly, and professional manner at all times.
- Maintain a professional work environment with supervisors, managers, and staff.
- Meet the attendance guidelines of the job and adhere to regulatory, departmental, and company policies.
- Complete all required SGC Training programs within nine (9) months from commencement of employment.
- Attend all necessary meetings.
- Duties, responsibilities, requirements, and expectations pertaining to this job are subject to change as needed.
- Hours are determined by a 24-hour schedule.
Requirements
- Must have outgoing, friendly personality and a cheerful accommodating disposition.
- Must be 18 years of age or older upon employment.
- Previous customer service experience required.
- Must possess excellent communication skills.
- Ability to write routine correspondence and to speak effectively and interact well with customers and employees.
- Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner.
- Must be able to stand, walk and move through all areas of the casino.
- Must be able to climb, balance, stoop, kneel, crouch, reach, push, pull, use fingers/hands for lifting and grasping.
- Must be able to perform repetitive motions.
- Must be able to talk to and hear customers/co-workers.
- Must be able to assist with special needs of customers.
- Required to have close visual acuity to perform an activity.
- Must possess the physical stamina and proper mental attitude to work under pressure in a fast-paced environment and effectively deal with customers, management, employees, and members of the business community in all situations.
- In the absence of fully qualified candidates, some requirements may be waived.
Skills
- Communication skills
- Customer service
- Problem-solving
- Interpersonal skills
Location
- Seneca Niagara Casino & Hotel
Work Type
- Full-time
- 24-hour schedule
Experience Level
- Previous customer service experience required
Education Level
- High school diploma or equivalency preferred
Salary/Compensations
- $16.00 per hour
- Compensation is negotiable based on experience and education.
About the Company
- Great teams make the #Best8Hours of your day. At Seneca Resorts & Casinos, we work hard, celebrate often, and build a culture people actually want to be part of.