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About the Role
Administers, directs, and controls the effective and efficient operation of restaurants on a shift-to-shift basis, adhering to Seneca Gaming Corporation's policies and procedures.
Responsibilities
- Train associates to meet or exceed performance objectives and provide necessary tools and supplies.
- Evaluate and direct personnel, including providing disciplinary action when needed.
- Ensure all products served meet established specifications and standards.
- Participate in weekly management meetings.
- Maintain control of restaurant situations, including handling guest and employee complaints.
- Report incidents to appropriate supervisors.
- Assure prompt, professional service to all guests.
- Approach tables and speak with guests to obtain feedback on their dining experience.
- Handle administrative duties such as scheduling, payroll, filing, and HR issues.
- Advise management of daily problems and needs, utilizing resources to maximize profits.
- Complete daily reports, including the Daily Manager Report and Incident Reports.
- Prepare necessary paperwork and order supplies and equipment for an efficient operation.
- Communicate regularly with associates about Casino Activities and events, acting as a liaison.
- Ensure staff behavior and appearance comply with established standards.
- Share accountability for achieving cost, labor, and expense goals.
- Evaluate staff performance on a ninety-day and annual basis.
- Maintain current understanding of information security policies and procedures.
- Provide exceptional customer service and maintain a pleasant, friendly, and professional manner.
- Meet attendance guidelines and adhere to regulatory, departmental, and company policies.
- Complete all required SGC Training programs within nine months of employment.
- Attend all necessary meetings.
- Perform other duties as assigned, subject to change as needed.
Requirements
- Must demonstrate leadership, fairness, and sensibility to customers and employees.
- Must possess the ability to instill a sense of pride and personal responsibility in subordinates.
- Must be 18 years of age or older.
- Must have general knowledge of all phases of full-service dining.
- Must be computer literate, including Microsoft Office applications and restaurant automated systems.
- Must be able to stand, walk, and move through all areas of the casino.
- Must be able to climb, balance, stoop, kneel, crouch, reach, push, pull, and use fingers/hands for lifting and grasping.
- Must be able to lift and carry up to fifty pounds.
- Must be able to perform repetitive motions.
- Must be able to talk and hear customers/co-workers and assist with special needs.
- Must maintain physical stamina and proper mental attitude to work under pressure in a fast-paced, casino environment.
- Must be able to effectively deal with customers, management, employees, and the business community in all situations.
Skills
- Excellent interpersonal skills
- Excellent customer service skills
- Excellent communication skills
- Excellent coaching skills
- Excellent team building skills
- Excellent problem-solving skills
- Ability to write routine correspondence
- Ability to speak effectively to the public, employees, and customers
- Ability to deal effectively and interact well with customers and employees
- Ability to resolve problems/conflicts in a diplomatic and tactful manner
- Working knowledge of all Microsoft Office applications
- Working knowledge of restaurant automated systems
Location
- Seneca Resorts & Casinos
Work Type
- Full-time
Experience Level
- Minimum two (2) years food and beverage supervisory experience
Education Level
- High school diploma or equivalent required
- Two-year Associate’s degree or Bachelor’s degree preferred
Salary/Compensations
- $22.00 per hour
- Compensation is negotiable based on experience and education.
About the Company
- Great teams make the #Best8Hours of your day.
- At Seneca Resorts & Casinos, we work hard, celebrate often, and build a culture people actually want to be part of.