Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

Tailor your resume to this Enterprise Change Management - Head of Innovation, role.

Rezi rewrites your resume against Northern Trust's job description. Free.

Resume score gauge reading 58 out of 100

Don't guess if your resume is good enough.

See how it scores against the Enterprise Change Management - Head of Innovation, posting at Northern Trust — free, in seconds.

About the Role

The ECM Head of Innovation role focuses on driving innovative outcomes by leveraging NT’s AI tooling and capabilities to enhance influence, compliance, transparency, and productivity. This role will interact with all levels of Northern Trust to inspire consistency and scalability, achieving sustainable success in enterprise-wide change delivery. The ideal candidate operates at the intersection of AI, data, and business transformation, working directly with end users and leadership to understand workflows, identify opportunities, prototype solutions, and drive adoption.

Responsibilities

Set up and oversee the internal structure for innovation across ECM, defining and implementing an executable framework.
Support the adoption of innovation programs and structures across the bank, including creating/updating policies, procedures, and controls.
Design future-state operating models leveraging technology and AI to improve efficiency, risk management, and decision-making.
Embed within core ECM delivery pillars and Business teams to identify opportunities to augment or automate workflows using AI, data products, and automation technologies.
Deploy and integrate AI, analytics, and workflow solutions into enterprise platforms and business processes.
Build prototypes and production-ready solutions demonstrating measurable business value.
Partner with enterprise initiatives (e.g., AI Horizon) to leverage capabilities and inform strategic journeys aligned with change adoption, improvement, and productivity solutions.
Design multi-year implementation roadmaps for accelerated and transparent execution, automated workflow management, and uplifted controls, reporting, oversight, and monitoring.
Influence product, platform, and data roadmaps based on real-world business needs and adoption patterns.
Develop integrations, APIs, automation workflows, and custom applications connecting enterprise systems and data assets.
Work closely with architecture, engineering, and platform teams to ensure innovative solutions are scalable and supportable.
Drive continuous improvement and automation of business processes using tools and technology.
Partner with Hub & Spoke enterprise Change teams to drive adoption, training, stakeholder engagement, and business readiness.
Act as a Change Champion across ECM and the wider enterprise, supporting solution implementation and driving innovation skills uplift through AI enablement and other tooling.
Define and implement strategic feedback loops, capturing insights from deployment activities and user interactions.
Support the establishment of ECM’s center of excellence and advisory capability across NT, with an enhanced readiness and adoption toolkit.

Requirements

Strong ability to understand complex business problems and rapidly translate them into pragmatic technical solutions.
Experience implementing AI copilots, agentic workflows, RAG architectures, or intelligent automation solutions.
Familiarity with orchestration frameworks, vector databases, and prompt engineering concepts.
Hands-on experience with Azure, AWS, or GCP preferred.
Experience working with enterprise data platforms such as Snowflake, Databricks, Azure Data Platform, or similar.
Ability to influence stakeholders and build alignment across business, technology, risk, and operations teams.
Comfortable engaging with both senior executives and technical practitioners.
Able to explain complex technical concepts in simple business language.
Thrives in fast-moving environments with evolving requirements and unclear problem definitions.
Focuses on measurable business impact rather than technical implementation alone.
Takes responsibility from problem identification through deployment, adoption, and value realization.
Proven experience in executing and implementing AI models and/or tooling, preferably within a change management context.
Strong understanding of change management principles and practices, and the ability to apply this understanding for automation, RPA and AI enablement.
Excellent organizational and leadership skills, with the ability to manage complex processes and workflows.
Strong analytical skills, with the ability to create reports and provide insights into the change management process.
Ability to identify, scope, plan and assess change initiatives.
Experience with portfolio, program and change management applications/tools, and the ability to oversee their use within a business context.
Applicants must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future.

Skills

AI tooling
AI capabilities
AI
Data
Business transformation
Workflow analysis
Prototyping
Solution adoption
Technical expertise
Business acumen
Innovation framework implementation
Policy creation
Procedure creation
Control implementation
Operating model design
Efficiency improvement
Risk management
Decision-making enhancement
Process augmentation
Workflow automation
Data products
Automation technologies
Analytics
Enterprise platform integration
Business process integration
Measurable business value demonstration
Change adoption
Productivity solutions
Implementation roadmap design
Automated workflow management
Control uplift
Reporting
Oversight
Monitoring
API development
Custom application development
System integration
Data asset integration
Scalable solutions
Supportable solutions
Continuous improvement
Intake automation
Assessment automation
Reporting automation
Training
Stakeholder engagement
Business readiness
Change championing
AI enablement
Feedback loop definition
User interaction analysis
Organizational Change Management (OCM)
Center of Excellence setup
Advisory capability
Readiness toolkit
Complex business problem understanding
Pragmatic technical solution development
AI copilots
Agentic workflows
RAG architectures
Intelligent automation solutions
Orchestration frameworks
Vector databases
Prompt engineering
Azure
AWS
GCP
Snowflake
Databricks
Azure Data Platform
Stakeholder influence
Business alignment
Technology alignment
Risk alignment
Operations alignment
Executive engagement
Technical practitioner engagement
Complex technical concept explanation
Evolving requirements management
Unclear problem definition management
Measurable business impact focus
Problem identification
Deployment
Adoption
Value realization
AI model implementation
AI tooling implementation
Change management principles
Change management practices
Automation
Robotic Process Automation (RPA)
Organizational leadership
Complex process management
Complex workflow management
Analytical skills
Report creation
Change management process insights
Change initiative identification
Change initiative scoping
Change initiative planning
Change initiative assessment
Portfolio management applications
Program management applications
Change management applications

Location

Hybrid

Work Type

Hybrid
Full-time

Experience Level

Senior

Education Level

Bachelor's degree in Business Administration, Management, or a related field.
Advanced degree or certification in Program Management (PMP, CAPM) preferred.
Advanced degree or certification in Organizational Change Management (CCMP, CMS) preferred.

Salary/Compensations

$164,600 - $288,000 USD

Benefits

Comprehensive benefits package
Retirement benefits (401k and pension)
Health and welfare benefits (medical, dental, vision, spending accounts and disability)
Paid time off
Parental and caregiver leave
Life & accident insurance
Other voluntary and well-being benefits
Discretionary bonus program
Potential equity component

About the Company

Northern Trust is a global leader in innovative wealth management, asset servicing, asset management, and banking services.
Founded in 1889, the company is guided by principles of Service, Expertise, and Integrity.
With over 135 years of financial experience and more than 24,000 partners, Northern Trust serves sophisticated clients using leading technology and exceptional service.
Northern Trust fosters a flexible and collaborative work culture with a strong history of financial strength and stability.
Movement within the organization is encouraged, senior leaders are accessible, and the company is committed to an inclusive workplace and assisting communities.
Philanthropy is deeply rooted in Northern Trust’s history and is an essential element of its culture.

Equal Opportunity

Northern Trust is committed to working with and providing adjustments to individuals with health conditions and disabilities.
If you need a reasonable accommodation for any part of the employment process, please email our HR Service Center at MyHRHelp@ntrs.com, or alternatively you can discuss your individual requirements with the recruiter you are working with.