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About the Role
The Leasing Specialist drives occupancy and resident satisfaction in a multi-family community by showing and leasing apartments, coordinating marketing, assisting with resident retention, and supporting daily operations to ensure positive living experiences and strong financial performance.
Responsibilities
- Greet prospective residents and conduct property tours, showcasing available apartments and amenities.
- Qualify leads, process rental applications, run background and credit checks, and prepare lease documents.
- Ensure units are move-in ready by inspecting them before occupancy and coordinating outstanding items with maintenance.
- Execute lease agreements and move-in packages for a smooth onboarding process.
- Design and implement marketing plans to generate traffic and maintain occupancy.
- Promote the community via digital platforms like Craigslist and Facebook, and through email campaigns.
- Coordinate resident referral programs, employer outreach, and participate in local networking.
- Maintain up-to-date knowledge of market conditions, competitor properties, rental rates, and trends.
- Support resident retention through excellent customer service and timely response to inquiries and needs.
- Conduct follow-up communication with prospects and new residents to ensure satisfaction.
- Participate in lease renewal efforts by preparing documents, engaging with residents, and finalizing extensions.
- Maintain accurate records of prospect and resident interactions using property management software.
- Keep guest cards updated and perform follow-ups on all leads.
- Assist with rent collection, manage delinquent accounts, and support administrative tasks.
- Ensure leasing office and tour path are presentable and meet show standards.
Requirements
- High School Diploma or equivalent.
- Minimum one year of experience in leasing, sales, or customer service; property management experience preferred.
- Proficient with Microsoft Office.
- Property Management software experience is a must.
- Experience utilizing social media (Facebook, Instagram, etc.) is preferred.
- Excellent organizational and communication skills with the ability to manage multiple tasks and deadlines in a fast-paced environment.
- Strong attention to detail, problem-solving skills, and the ability to work independently or as part of a team.
- Must be customer-service oriented with the ability to interact professionally with residents and vendors.
- Flexibility to work weekends if required by the property.
- Valid driver’s license required (for operating golf carts if applicable).
Skills
- Microsoft Office
- Property Management software
- Social media marketing
- Organizational skills
- Communication skills
- Attention to detail
- Problem-solving skills
- Customer service orientation
Location
- Multifamily community
Work Type
- Full-time
Experience Level
- Minimum one year of experience
Education Level
- High School Diploma or equivalent
Salary/Compensations
- Competitive Salaries & Bonuses
Benefits
- Medical, Dental & Vision Plans
- 401(k) Plan with Employer Matching Contributions
- Paid Time Off (PTO) & 10+ Paid Holidays
- Paid Parental Leave
- Paid Birthday Off
- Flexible Spending Accounts
- Company-Paid Long-Term Disability
- Company-Paid Life Insurance
- Short-Term Disability
- Health Savings Account with Employer Contributions
- Pre-Tax Commuter Benefit
- Wellness Perks
- FinFit Financial Wellness Program
- Legal Resources
- Employee Apartment Discount
- Employee Referral Program
- Employee Assistance Program
- Tuition Reimbursement
- Insta Pay Eligible
- Volunteer & Community Service Opportunities
- Employee Recognition & Awards
About the Company
- Harbor Group Management Company is a multi-billion dollar real estate investment and property management firm.
- Harbor Group is dedicated to outstanding customer service and providing exquisite living experience for our residents.
Equal Opportunity
- Harbor Group Management is proudly an Equal Opportunity Employer EOE/M/F/D/V. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status.