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About the Role

Oversee a complex, permanent, supportive housing property, blending traditional property management with coordinating social services to ensure tenant stability and linking vulnerable tenants with onsite case management services. Utilize strong leadership skills to ensure the property maintains a safe, compliant, and supportive living environment. Accountable for financial oversight, rent collection, arrears, recertifications, and compliance with city, state, and federal regulations. Requires strategic thinking, change management, diplomacy, and rapid execution.

Responsibilities

Oversee 24/7 building operations, ensuring the property is safe, clean, and well-maintained.
Coordinate physical upkeep, safety, and compliance with housing codes and certifications.
Identify operational risks prior to agency, city, state inspections.
Conduct routine building inspections and direct/oversee fixes, including resolving violations.
Oversee maintenance and repairs, including managing a complex boiler system.
Respond to emergencies and coordinate resolution.
Support onsite staff in consistent application of organizational policies, procedures, and collective bargaining agreement.
Manage leasing, re-rentals, rent collection, subsidy management, income certifications, and recertifications, ensuring KPIs are met.
Ensure timely turnover of units and readiness for showings.
Administer budgets, rent collection, accounts payable/receivable, and financial reporting.
Ensure compliance with affordable housing programs (LIHTC, HUD) and agency deadlines.
Oversee income certifications, recertifications, tenant files, and regulatory reporting.
Coordinate and prepare for internal reviews, audits, and regulatory inspections.
Address findings and implement corrective actions.
Serve as the leading liaison between property management and social services staff.
Connect tenants with supportive services by partnering with onsite social services staff.
Develop and maintain strong working relationships with external partners.
Address resident complaints, disputes, and reasonable accommodation requests.
Develop and implement community-building activities and events.
Serve as an escalation point for resident concerns, ensuring fair, timely, and respectful resolution.
Ensure resident communications and enforcement actions are consistent with due process, housing regulations, and labor standards.
Provide day-to-day guidance to property management staff within the framework of the collective bargaining agreement.
Collaborate with Human Resources and union representatives on workforce matters.
Promote a respectful, safe, and professional work environment.
Support onboarding and ongoing training for management and onsite staff.
Supervise property maintenance and administrative staff, ensuring they are trained in and utilize de-escalation practices.
Maintain accurate tenant records, reports, and compliance documentation.
Participate in budget planning and vendor selection.
Ensure timely and accurate lease enforcement, recertifications, and legal notices.

Requirements

Progressive property management experience in affordable/supportive housing.
Strong knowledge of affordable housing laws and regulations (LIHTC, HUD) and of funding sources for housing and social services programs.
Minimum 6 years' experience in supervisory capacity.
Excellent communication, organizational, and problem-solving skills.
Ability to work collaboratively with diverse teams and internal and external partners.
Demonstrated ability to manage multiple significant priorities, including complex and time-sensitive projects.
Proficiency with relevant software (MS Office, property management systems).
Strong leadership skills, excellent communication skills, and commitment to problem solving.
Supervisory experience in a unionized environment strongly preferred.
Collaborative and relationship oriented.
Proactive and resourceful.
Strong working knowledge of affordable housing regulations and compliance requirements.
Understanding of collective bargaining agreements and labor-management collaboration.
Ability to interpret policies, regulations, and contracts and apply them consistently.
Strong interpersonal, communication, and conflict-resolution skills.
Proficiency in property management systems and Microsoft Suite.

Skills

Property management
Affordable housing laws and regulations
LIHTC
HUD
Social services coordination
Tenant stability
Case management
Leadership
Financial oversight
Rent collection
Arrears management
Recertifications
Regulatory compliance
Strategic thinking
Change management
Diplomacy
Rapid execution
Facilities operations
Partnership development
Community engagement
Budget administration
Leasing
Maintenance oversight
Conflict resolution
MS Office
Property management systems

Location

East Harlem, 1760 Third Avenue

Work Type

Onsite
On call availability nights and weekends
Availability during evening/weekend hours for special events, community meetings

Experience Level

Minimum 6 years' experience in supervisory capacity

About the Company

Located in East Harlem, 1760 Third Avenue, offers 434 units of permanent, supportive housing to low-income New Yorkers.
The building features amenities such as a multi-purpose room, a fitness center, a computer lab, a medical suite, as well as office space for Breaking Ground's property management and social services teams.