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About the Role
This onsite leadership role is responsible for overseeing hospitality operations across the Conference Centre, workplace catering, and Executive Committee catering programs. The role ensures seamless event execution, exceptional guest experiences, and operational efficiency across all service areas, acting as the primary point of contact for major and signature events.
Responsibilities
- Oversee all food & beverage (F&B) services for the Conference Centre, Workplace Catering, and Executive Committee Catering.
- Lead a team of supervisors, servers, bartenders, and porters, ensuring smooth day-to-day operations.
- Collaborate with the culinary and bookings teams to manage conference centre logistics and service execution.
- Maintain high standards of floor operations, service quality, and event execution.
- Handle guest service concerns, implement best practices, and ensure compliance with service level agreements (SLAs).
- Build and maintain strong client relationships, delivering exceptional guest experience with high-quality service and menu offerings.
- Act as the primary point of contact for clients in the Hospitality Senior Manager's absence.
- Serve as the primary point of contact for supervisors and team members, providing day-to-day leadership and support for unit associates.
- Support recruitment, hiring, scheduling, and general team administration to ensure operational needs are met effectively.
- Coach, mentor, and develop team members through ongoing feedback, performance management, and career development support, including conducting performance reviews.
- Input and maintain consumption reports, waste tracking, and diversion reporting to support operational and sustainability initiatives.
- Conduct workplace inspections and WHMIS training to ensure compliance with health and safety regulations and company standards.
- Oversee inventory management and ensure adherence to allergen program compliance requirements.
- Maintain contract requirements, Statements of Work (SOW), and Service Level Agreements (SLAs) to ensure operational alignment and client satisfaction.
- Process and review weekly payroll submissions accurately and within required timelines.
Requirements
- Minimum 3+ years of experience in banquet, event, or conference management.
- Hotel experience preferred.
Skills
- Smart Serve certification
- Basic First Aid certification
- Basic Food Safety certification
- Ability to complete Advanced Food Safety Training within the first 30 days of hire
- Strong knowledge of food and labor cost control
- Creativity in incorporating trendy food concepts and elevated presentation styles
- Proven leadership skills, with the ability to motivate, mentor, and inspire a team
- Highly detail-oriented
- Strong collaboration and teamwork abilities
- Exceptional client relations and guest service skills
- Excellent verbal and written communication skills
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)
Location
- Onsite
Work Type
- Full-time
Experience Level
- 3+ years
Education Level
- Smart Serve
- Basic First Aid
- Basic Food Safety
- Advanced Food Safety Training (within 30 days of hire)
Salary/Compensations
- $65,000 - $68,000
Benefits
- Group benefits
- Employer RRSP contributions
- Discretionary bonus or incentive programs
About the Company
- We are committed to offering competitive compensation and comply with all applicable pay transparency legislation.
- Further details regarding our total rewards program will be shared by the Talent Acquisition team during the hiring process.
- Canadian work experience is not a requirement for this role.
- Artificial intelligence–based tools may be used at certain stages of the recruitment and applicant screening process.
- This is a posting for an existing job vacancy.