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About the Role
ASCO Equipment is seeking an ambitious self-starter for a Product Support Sales Representative role in the Austin, Texas Service Department. This position focuses on building customer relationships by selling Preventative Maintenance packages and shop/field service repairs, providing solutions in demanding circumstances.
Responsibilities
- Market parts and service sales including preventative maintenance plans, machine inspections, machine repairs, remanufactured component sales, standard job quotes, extended warranties, and special parts promotions.
- Perform follow-up calls on complete goods and major parts and service sales.
- Assist after sales service calls to ensure equipment is operating at customers’ expectations.
- Provide limited technical support when appropriate.
- Ensure that Parts and/or Service estimates meet ASCO pricing and Dept. approval standards.
- Manage pre-planning, post call notes, and follow-up actions using a CRM tool.
- Adhere to all safety rules and complete safety training as required.
- Represent ASCO in a positive and professional manner at all times.
Requirements
- Bachelor's degree or equivalent experience.
- Proven sales ability and excellent customer relationship skills.
- Ability to write and speak effectively to individuals and groups.
- Strong planning, problem-solving, negotiation, and organizational skills.
- Knowledge of heavy equipment is preferred.
- Knowledge of equipment components, repair times, and overall technical aptitude.
- Solid computer skills and knowledge of general business software.
- Valid driver's license with acceptable driving record.
Skills
- Sales
- Customer Relationship Management
- Communication
- Problem-Solving
- Negotiation
- Organization
- Technical Support
- Computer Skills
Location
- Austin, Texas
Work Type
- Full-time
Experience Level
- Not specified
Education Level
- Bachelor's degree or equivalent experience
Benefits
- 100% paid health insurance
- 401(k) + profit sharing
- Paid holidays
- Paid Training
- Advancement Opportunities
- ASCO Children’s Education Program: Financial assistance for employees' children pursuing higher education
About the Company
- At ASCO, we’re not just servicing equipment – we’re offering a career with a company that puts people first. Our vision is simple: To be a blessing to those we serve.
- ASCO Equipment, Inc.
Equal Opportunity
- ASCO Equipment, Inc. is an Equal Opportunity Employer of women, minorities, protected veterans, and individuals with disabilities.