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About the Role
The IT Support Manager will ensure the smooth operation of Metro’s technical support services, manage data security, perform backups and updates, and handle all cybersecurity matters. This role involves maintaining IT systems and software, providing technical support for employees, and participating in the development and management of the company's information technology. The IT Manager will also oversee the opening of new clinics and the acquisition of existing ones.
Responsibilities
- Manages all IT, including IT Security needs, following established policies.
- Manages and mentors a small IT team.
- Provides technical support for workstations, laptops, printers, computer peripherals, mobile devices, and corporate applications using Windows 11.
- Ensures all desktop support tasks are completed in a timely manner.
- Completes assigned requests and incidents based on a ticketing system and priority level.
- Maintains and supports hardware and software throughout the organization.
- Sets up new users with phones, desks, computers, & monitors.
- Provides technical support for meetings, events, and presentations as needed.
- Manages printers, docking stations, & conference room connectivity.
- Follows IT Asset Management procedures for the tracking, transporting, receiving, and disposing of company technology assets.
- Continually monitors and suggests improvements in processes and procedures.
- Travels between clinics (local & non-local) as required.
Requirements
- At least two years of IT management experience.
- Min. 4 years of desktop end-user hardware support experience.
- Knowledge of data security and backup procedures.
- Ability to solve technical and system issues with little to no supervision.
- A team player who brings positive energy and experience to a collaborative team environment.
- Ability to organize multiple tasks and priorities for project time management with little supervision.
- Strong written and verbal communication skills at all levels.
- Ability to quickly diagnose and resolve customer computer-related issues.
- Self-motivated individual with desire to enhance their knowledge and continually develop their skill set.
- Understanding of current technologies and best practices in the information technology industry.
- Must possess a valid and clean NY driver’s license.
Skills
- Project management
- Windows 11
- iOS platforms
- MS365 platform
- Service Desk Plus ticketing and management
Location
- Local & non-local clinics
Work Type
- Full-time
Experience Level
- IT management experience
- Desktop end-user hardware support experience
Education Level
- Bachelor’s degree in a related field
Salary/Compensations
- USD 100000 - USD 115000 - yearly
Benefits
- Competitive compensation package
- 401(k) plan with company matching options
- Generous Paid Time Off
- Medical, dental, life and long-term disability insurance
- Progressive Leadership Development Programs
- New York's 529 College Savings Program
- Employee Perks: discounted rates for entertainment, travel, fitness, insurance plans, etc.
- FSA Plans- pre tax savings plans to pay for unreimbursed medical and dental expenses, travel to & from work
About the Company
- Metro Physical & Aquatic Therapy is a comprehensive multidisciplinary company offering Physical, Occupational, Speech Therapy, Massage and Acupuncture services.
- Our company’s mission is to restore quality of life and promote overall patient wellness.
- We are committed to providing the most comprehensive Physical & Aquatic Therapy and customer support in the Physical & Aquatic Therapy Industry through excellence in education, service and marketing.