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About the Role
Pacific Aviation is seeking bilingual Airline Customer Service Agents at San Francisco International Airport (SFO) to support international airline operations. This part-time role is ideal for individuals fluent in English and Mandarin or Cantonese who enjoy assisting others in fast-paced environments.
Responsibilities
- Assist passengers during check-in, boarding, and arrivals
- Verify travel documents and process boarding passes accurately
- Answer questions and offer directions in both English and Mandarin or Cantonese
- Communicate clearly and respectfully with travelers and airline personnel
- Support the overall flow of passenger operations within the terminal
- Deliver consistent, courteous service under pressure in a dynamic airport setting
- Collaborate with team members and supervisors to maintain high service standards
- Uphold airline policies and ensure a secure environment for passengers and staff
Requirements
- Fluent in English and Mandarin or Cantonese
- Strong communication and customer service skills
- Computer literacy and accurate data entry
- Calm, solution-oriented mindset in high-pressure situations
- Physical stamina to stand and walk for extended periods
- Willingness to attend 5 days of required computer training
- Authorized to work in the United States
- Must pass a background check and drug screening
- Must be available 4 days per week, including weekends and holidays
Skills
- English fluency
- Mandarin or Cantonese fluency
- Customer service
- Communication
- Computer literacy
- Data entry
Location
- San Francisco International Airport (SFO)
Work Type
- Part-Time
Salary/Compensations
- $23.40 per hour
Benefits
- Fully Paid Medical, Dental, and Vision Insurance – for you and your dependents
- 401(k) with company match
- Paid Time Off
- Paid Training
- Uniform Provided
- Discounted BART Clipper card or employee parking permit
- Referral Bonus
- Cell Phone Plan Reimbursement
About the Company
- For over 30 years, Pacific Aviation has partnered with the world’s finest airlines to deliver exceptional service.
- Our team thrives on collaboration, professionalism, and shared success.