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Don't guess if your resume is good enough.
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About the Role
Our successful Guest Service Reps promote outstanding relations with all guests and fellow Team Members by providing service in a friendly, swift, and responsible manner. They thrive in a team-based environment where everyone consistently uplifts and supports each other through detail-oriented work and regularly doing what it takes to ensure all necessary work is completed. Guest Service Reps promote the Saratoga Club rewards program and all of its benefits. They attend jackpots and assist with the operation of promotions, giveaways, games and more. Guest Service Reps provide support to guests regarding promotion and property-wide events as well as completing transactions related to their Saratoga Club membership.
Responsibilities
- Generate a positive and friendly atmosphere with all guests by assisting guests when called upon and creating a relationship of goodwill.
- Accurately maintain guest profiles including contact information and mail preferences.
- Provide the highest level of guest service.
- Interface daily with personnel from various departments.
- Control and execute all transactions accurately.
- Act with discretion and maintain confidentiality in handling sensitive information.
- Assist with promotions and events.
Requirements
- At least 18 years of age.
- Ability to work flexible schedules due to business needs, including evenings, weekends and holidays.
Skills
- Working knowledge of a computer.
- Knowledgeable of all activities and amenities of Saratoga Casino Hotel.
Location
- Capital Region
Work Type
- Full-time
Benefits
- Competitive Medical, Dental, & Vision Insurance
- Vacation & Sick Time That Promote Work/Life Balance
- Company Paid Life Insurance
- 401(k) with 4% Match
- Free Employee Assistance Program
- Robust Employee Recognition Program
- $20.00 YMCA Memberships
- Local and National Discount Programs Through EAP & Tickets@Work
- STASH Hotel Partner Program Offering $69 per Night Hotel Across North and South America
- Unlimited growth potential
- Delicious FREE Meals in Our Team Dining Facility
About the Company
- Saratoga Casino Hotel is the premier entertainment destination for the Capital Region.
- Consistently strives to fulfill one promise to all of our guests, “To create special experiences one guest at a time.”