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About the Role
As an Operations Manager, Autonomous Vehicle Projects, you will lead daily operations, optimize transit networks, and support initiatives for Via’s autonomous and specialized Wheelchair Accessible Vehicle (WAV) fleets, ensuring reliable service for communities.
Responsibilities
- Run daily onsite operations, ensuring smooth fleet operation for safe, reliable, and accessible transportation.
- Make real-time decisions regarding fleet availability, WAV compliance, rider accessibility, and operational issues to ensure excellent service.
- Implement operational improvements based on feedback from riders, mobility advocates, and the community to enhance the WAV rider experience.
- Analyze ridership trends, service performance, and fleet utilization using data and technology to maximize transit efficiency.
- Serve as the operational bridge between local partners, safety drivers, third-party operators, and Via central teams.
- Act as the primary operational point of contact for AV partners and local operators, maintaining communication and resolving issues.
- Travel to key markets to lead driver onboarding and WAV safety/securement training, and build relationships with local disability advocates and transit partners.
Requirements
- Operationally experienced with a background in people management, logistics, customer service, or process-oriented work.
- Experience with paratransit, Non-emergency Medical Transport, or WAV fleets is a strong plus.
- Relationship-oriented with empathetic, clear communication and follow-through.
- Hands-on and proactive, willing to understand the end-to-end WAV rider journey and solve mobility challenges.
- Tactical and strategic, capable of triaging live operational issues and building long-term processes.
- Mission-driven, motivated by expanding equitable transit access.
- Based in the NYC area.
- Able to be onsite and in-office when needed.
Skills
- People management
- Logistics
- Customer service
- Process-oriented work
- Data analysis
- Communication
- Problem-solving
Location
- NYC area
- Onsite
- United States (monthly travel)
Work Type
- Field position
- Hybrid
Experience Level
- Operations Manager
Salary/Compensations
- $70,000–$90,000 / per year
Benefits
- Free medical plans
- 401K matching
About the Company
- Via is on a mission to create public transportation systems that provide greater access to jobs, healthcare, and education.
- Our platform serves as the technology backbone for modern transit networks, transforming antiquated and siloed public transportation systems into smart, data-driven, and efficient digital networks.
- With hundreds of agency partners around the world, Via is recognized as the leading transportation technology and service provider globally.
Equal Opportunity
- Via is an equal opportunity employer.