Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

Tailor your resume to this Retail Shift Lead role.

Rezi rewrites your resume against LEGOLAND Discovery Centre's job description. Free.

Resume score gauge reading 58 out of 100

Don't guess if your resume is good enough.

See how it scores against the Retail Shift Lead posting at LEGOLAND Discovery Centre — free, in seconds.

About the Role

Lead daily operations, inspire front-line team members, and ensure every guest enjoys an outstanding experience. This is an opportunity for someone ready to take the next step in their leadership journey while making a meaningful impact.

Responsibilities

Serve as the Supervisor on Duty and support the smooth operation of the attraction.
Coordinate and delegate daily assignments to front-line team members.
Ensure efficient guest flow and queue management during peak periods.
Maintain a safe and welcoming environment by upholding all health and safety standards.
Lead by example and create a culture of exceptional guest service.
Train and coach team members in operational procedures, safety standards, and retail best practices.
Provide ongoing feedback and support to help team members grow and succeed.
Foster a positive, engaging, and collaborative workplace culture.
Create memorable interactions for guests of all ages.
Resolve guest concerns quickly and professionally.
Empower team members to confidently deliver guest recovery when needed.
Champion a "guest-obsessed" mindset throughout the team.
Assist with inventory management, merchandising, stocking, scheduling, and operational tasks.
Maintain accurate training and operational records.
Help drive department standards and operational excellence.

Requirements

High School Diploma or GED.
Strong customer service and guest engagement skills.
Excellent communication and leadership abilities.
Ability to effectively train, coach, and motivate others.
Passion for creating memorable experiences for children and families.
Positive, outgoing, and enthusiastic attitude.
At least six months of experience in attractions, entertainment, hospitality, retail, or another customer-focused environment.
Previous leadership, supervisory, or team lead experience is a plus.
Experience working in a fast-paced, high-volume guest environment.
Available to work days, nights, weekends, and major retail holidays.
Some inventory knowledge and proficiency in restocking.

Skills

Customer service
Guest engagement
Communication
Leadership
Training
Coaching
Motivation
Inventory management
Merchandising
Stocking
Scheduling

Location

Remote

Work Type

Full-time

Experience Level

Entry-level
Mid-level

Education Level

High School Diploma or GED

Salary/Compensations

USD $20.00/Hr.

Benefits

Merlin Magic Pass: Free entry for friends and family to our amazing parks & attractions.
Recognition Programs and Rewards
401(k) Program with company matching contributions
Tuition Reimbursement Programs
Numerous Learning and Advancement Opportunities

About the Company

Our 31,000+ awesome colleagues create and play together to spark the imaginations of children and LEGO® fans of all ages, all around the world.
Merlin Entertainments are facilitating the LEGO Group’s recruitment process for this role as part of a transitional service agreement with the LEGO Group.

Equal Opportunity

We strive to create a diverse, dynamic and inclusive culture of play at the LEGO Group, where everyone feels safe, valued and they belong.
The LEGO Group is highly committed to equal employment opportunity and equal pay and seeks to encourage applicants from all backgrounds (eg. sex, gender identity or expression, race/ethnicity, national origin, sexual orientation, disability, age and religion) to apply for roles in our team.
The LEGO Group is fully committed to Children’s Rights and Child Wellbeing across the globe.
Candidates offered positions with high engagement with children are required to take part in Child Safeguarding Background Screening, as a condition of the offer.