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About the Role
This role plays a critical part in supporting IELTS' contractual, regulatory and reporting obligations across key government authorities, regulators and stakeholders worldwide. Working closely with the IELTS Partner Manager and colleagues across IDP, the British Council and Cambridge University Press & Assessment, you'll help ensure IELTS continues to meet its commitments to some of the world's most important immigration, education and regulatory bodies.
Responsibilities
- Coordinate and support delivery of contractual and regulatory reporting obligations
- Monitor compliance schedules, obligations and deadlines
- Support regulator, partner and stakeholder engagement activities
- Coordinate audit readiness, evidence collection and remediation actions
- Support incident management, compliance reviews and continuous improvement initiatives
- Coordinate compliance and governance project activities
- Track traceability of contractual commitments to operational compliance
- Use analytical skills to determine areas of risk and opportunity across the contractual and stakeholder landscape
- Undertake work as is reasonably required to support the needs of the business
Requirements
- Experience in administrative, coordination, compliance support, governance support or project support roles
- Strong organisational skills with the ability to manage multiple tasks and competing priorities
- Excellent attention to detail and ability to maintain accurate records and documentation
- Strong written and verbal communication skills
- Adaptability to flex as the needs of our government and global networks change
- Ability to build effective working relationships with a wide range of stakeholders
- Confidence working with data, reports, trackers and action logs
- Proficiency in Microsoft Office applications, particularly Excel, Word, Outlook, PowerPoint and Copilot
- Ability to follow processes, work independently and escalate issues appropriately
- A proactive and customer-focused approach to work
- Previous experience supporting governance, compliance, audit, operational or project activities
- Knowledge of IELTS operations or international education services
- Applicants must have the legal right to work in the country of employment
Skills
- Administrative support
- Coordination
- Compliance support
- Governance support
- Project support
- Organisational skills
- Attention to detail
- Record keeping
- Documentation
- Written communication
- Verbal communication
- Adaptability
- Stakeholder relationship building
- Data analysis
- Reporting
- Microsoft Office Suite (Excel, Word, Outlook, PowerPoint)
- Microsoft Copilot
- Process adherence
- Independent work
- Issue escalation
- Proactive approach
- Customer focus
- Audit support
- Operational support
- IELTS operations knowledge
- International education services knowledge
About the Company
- IDP is the global leader in international education services, delivering global success to students, test takers and our partners, through trusted human relationships, digital technology and customer research.
- An Australian-listed company, we operate in more than 50 countries around the world.
- Our team is comprised of over 7,000 people of various nationalities, ages and cultural backgrounds.
- Proudly customer-first, our expert people are powered by global technology.
- Together, we offer unmatched services, helping local dreams become realities, all over the world.