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About the Role
The Loan Processor plays a critical role in supporting San Francisco Federal Credit Union’s consumer lending operations through the accurate and timely processing, funding, and administration of loans. This position provides cross-functional support for the GoGreen and HomeSolutions programs within Home Lending Solutions, as well as the ongoing management and growth of the Indirect Auto loan portfolio. The role ensures compliance with regulatory requirements, program guidelines, and internal controls while delivering an exceptional experience for members and business partners.
Responsibilities
- Review, verify, and process consumer loan applications for GoGreen, HomeSolutions, and Indirect Auto lending programs, ensuring accuracy, compliance, and timely completion.
- Monitor and manage loan pipelines, digital lending workflows, processing queues, servicing inboxes, and funding activities to meet established service level agreements (SLAs) and production goals.
- Provide professional phone and email support to members, contractors, merchants, dealers, and internal partners, including handling escalated inquiries and gathering required loan documentation and information.
- Collaborate with underwriters, lending staff, merchants, dealers, and business partners to resolve application issues, satisfy loan conditions, and facilitate timely loan funding and portfolio administration.
- Maintain strong working relationships with Home Lending Solutions merchants, GoGreen program partners, and indirect auto dealers to support program performance, service excellence, and portfolio growth.
- Serve as a liaison between members and external partners, ensuring a seamless lending experience and high levels of member and partner satisfaction.
- Identify member financial needs and support cross-selling opportunities by educating members on appropriate Credit Union products and services.
- Ensure compliance with all applicable regulations, program requirements, Credit Union policies, privacy standards, and member confidentiality guidelines.
- Leverage lending systems, reports, and operational tools to identify process improvements, support data integrity, and enhance operational efficiency.
- Support the enhancement, and ongoing administration of Home Lending Solutions and Consumer Lending programs, products, and initiatives.
- Participate in business development activities, community engagement events, training opportunities, and continuous improvement efforts to support departmental and organizational goals.
- Perform other duties, projects, and responsibilities as assigned.
Requirements
- Requires a high school diploma or equivalent.
- Minimum of two (2) years of experience in a consumer lending environment, including loan processing, boarding, funding, and servicing activities.
- Knowledge of MeridianLink, LoanStar, Corelation KeyStone, or similar loan origination and core processing systems preferred but not required.
- Strong knowledge of consumer lending practices, loan documentation requirements, and regulatory compliance standards.
- Excellent verbal and written communication skills with the ability to communicate professionally and effectively with members, contractors, merchants, dealers, and colleagues at all levels.
- Strong interpersonal and relationship-building skills with a demonstrated commitment to delivering exceptional member and partner service.
- Self-motivated with the ability to work independently, take initiative, and exercise sound judgment in a fast-paced environment.
- Proven ability to manage multiple priorities, meet deadlines, and adapt to changing business needs while maintaining a high degree of accuracy.
- Proficient in Microsoft Office applications, including Word, Excel, Outlook, and OneNote.
- Strong organizational, analytical, and problem-solving skills with the ability to process detailed information and follow established procedures and guidelines.
- Ability to identify opportunities for process improvement and contribute to operational efficiency initiatives.
- Demonstrated attention to detail and commitment to accuracy, quality, and compliance.
- Ability to maintain confidentiality and uphold Credit Union policies, privacy standards, and member information security requirements.
Skills
- Consumer lending
- Loan processing
- Loan boarding
- Loan funding
- Loan servicing
- MeridianLink
- LoanStar
- Corelation KeyStone
- Loan origination systems
- Core processing systems
- Regulatory compliance
- Verbal communication
- Written communication
- Interpersonal skills
- Relationship-building
- Microsoft Office Suite
- Organizational skills
- Analytical skills
- Problem-solving
- Process improvement
- Attention to detail
- Accuracy
- Quality
- Compliance
- Confidentiality
Location
- Golden Gate - San Francisco, CA 94102
Work Type
- Full Time
Experience Level
- Minimum of two (2) years of experience in a consumer lending environment
Education Level
- High school diploma or equivalent
Salary/Compensations
- $32.00 - $39.00 Hourly
Benefits
- Health insurance plans
- Generous PTO
- 401(k) Plan
- Profit sharing
- Bi-annual bonuses
- Tuition reimbursement
About the Company
- With an “A” health rating and solid year-over-year growth, San Francisco Federal’s (SFF) membership is now over 43,000 with assets surpassing $1.3 billion and branches located in San Francisco, San Mateo, Alameda, and Contra Costa Counties.
- Continuing along its highly successful growth trajectory, San Francisco Federal is seeking a Loan Processor Specialist for our Golden Gate Branch in San Francisco.
Equal Opportunity
- SFF is an Equal Employment Opportunity Employer.
- In accordance with federal and state laws, SFF does not discriminate in employment because of race, color, religion, sex, national origin, age, physical and mental disability, marital status, pregnancy, childbirth, breastfeeding or related condition, ancestry, medical condition (associated with cancer, a history cancer or genetic characteristics), veteran or military status, sexual orientation, gender, gender identity or gender expression, HIV/AIDS status, genetic information or any other characteristic protected by law.
- Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.