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About the Role
The Sales Coordinator role provides vital operational support to the Sales and Services team by managing incoming leads, assisting with contract documentation, and coordinating internal communication across departments. The role is designed for individuals eager to learn hotel sales processes, develop professional relationships across key operational teams, and gain foundational experience in event and group sales coordination.
Responsibilities
- Receive, review, and distribute incoming sales leads to appropriate Sales Managers.
- Track and maintain lead activity logs to ensure timely follow-up and accurate reporting.
- Assist with RFP responses and preliminary client correspondence.
- Prepare contract and proposal documents for internal review and meetings as assigned.
- Help maintain and update lead and client data in CRM (Delphi) with accuracy and consistency.
- Generate and distribute reports on incoming leads, conversion rates, and production metrics.
- Collaborate with Banquets, Food & Beverage, and other operational departments to ensure alignment on group needs.
- Support internal meetings by drafting agendas, distributing materials, and taking notes.
- Facilitate communication between the Sales team and on-property operations.
- Assist with preparation for travel trade shows, including materials inventory, shipping coordination, and presentation setup.
- Support updates to branded sales collateral and digital assets in partnership with Marketing.
- Provide general administrative support to Sales Managers and the Director of Sales.
- Participate in professional development opportunities and job shadowing to prepare for future roles in Sales or Servicing.
- Contribute ideas for process improvements within the Sales Department.
Requirements
- Experience in hospitality, sales, or administrative
- Strong organizational and time management skills with a focus on detail.
- Excellent written and verbal communication abilities.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).
- Familiarity with hotel systems (Delphi, LMS) a plus.
- Bachelors in hospitality management a plus.
- Collaborative, adaptable, and eager to learn the hospitality sales process.
- To be able to stand/walk for long periods of time and lift up to 35 pounds.
Skills
- Organizational skills
- Time management skills
- Detail-oriented
- Written communication
- Verbal communication
- Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)
- CRM (Delphi)
- Hotel systems (LMS)
Education Level
- Bachelors in hospitality management a plus
Salary/Compensations
- $21.00 hourly
Benefits
- Paid weekly
- Variety of schedules
- Paid time off
- Tuition assistance
- Career-building professional development
- Discounts from dining to fuel to concerts
- Team Member appreciation events
- Quality healthcare and dental benefits
- A robust 401k retirement plan
- Dealer School
- Finance Scholarship Program
- Comprehensive medical, dental, and vision plans
- Life insurance
- Paid holidays
- Team member assistance programs
- Wellness programs
- Upcoming 5,000-square-foot onsite medical center
- Training programs
- Complimentary shuttles
About the Company
- We are Turning Stone Enterprises, a dynamic organization with a diverse range of business operations.
- Turning Stone Resort Casino has received the prestigious Best of New York Gaming Resort award for an impressive six consecutive years.
- We operate satellite casinos like YBR Casino & Sports Book, Point Place Casino, and The Lake House at Sylvan Beach.
- Our portfolio also includes convenience stores, three 18 hole PGA-level golf courses, and other unique ventures.
- We offer a successful journey, including hands-on training and support to advance your career.
- We believe in our team members. With learning opportunities, career growth potential and recognition of outstanding performance, we encourage our team to take pride in their work.
- At Turning Stone Enterprises, we prioritize the well-being and professional growth of our team members by offering an extensive array of benefits.
- With over 4,500 team members across Central New York, we focus on delivering exceptional experiences for both our guests and staff.