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About the Role
We are seeking a Principal Technical Program Manager to join our Product & Technology Operations team. This role will own the strategy, optimization, and scaling of cloud, vendor, and AI spend across the organization. You will define the FinOps strategy, build the framework for managing AI costs, and evolve existing practices into a more automated system. This is a senior technical individual contributor role requiring technical depth to shape automations and strategic judgment to influence leadership on cost trade-offs and vendor management.
Responsibilities
- Define the FinOps strategy
- Own the strategy for cloud, vendor, and AI cost management across the organization
- Continuously reassess what to optimize, in what order, and why, based on where spend and risk are actually concentrated
- Build the framework for managing AI cost, an area with no established industry playbook yet
- Analyze cloud usage, vendor contracts, and AI spend to identify inefficiencies and develop strategies to reduce unnecessary cost
- Build or directly shape the dashboards, automations, and monitoring systems that make cost visible and actionable
- Propose specific technical optimizations, not just process recommendations
- Apply hands-on experience building and automating with AI
- Oversee and in some cases execute multiple cost-optimization initiatives simultaneously
- Own the reporting structure - cost attribution, monitoring, and alerting
- Partner with FP&A to define and establish key cost metrics
- Manage cross-functional dependencies, risk, and change across SRE, Engineering, Data, FP&A, and Procurement teams
- Bring insights on feasibility, timelines, risk, and cost trade-offs directly to senior and executive stakeholders
- Balance centralized cost management standards with the autonomy individual business units need to operate effectively
- Proactively surface issues and advocate for change across products and teams
- Partner with Delivery Ops leadership on TPM career development, best practices, and the foundation of the broader TPM function
- Mentor other TPMs, helping raise the technical and strategic bar across the team
Requirements
- Experience owning both the strategy and execution for a cloud, vendor or AI cost optimization program
- Deep knowledge of the AI vendor landscape - pricing models, contract structures, and the specific optimization levers and nuances that differ from traditional cloud cost management
- Technical depth in cloud architecture, cost management, and optimization techniques strong enough to build or directly evaluate dashboards and automation yourself
- Experience navigating an area with no established playbook, building the framework as you go rather than applying a known model
- A track record of running large, cross-organizational programs spanning multiple business units
- Strong executive communication skills - able to translate complex technical and cost trade-offs into decisions leadership can act on
- Demonstrated ability to influence senior stakeholders and drive change across an organization without formal authority over them
Skills
- Cloud cost management
- Vendor cost management
- AI cost management
- FinOps strategy
- Automation
- Dashboarding
- Monitoring systems
- Technical optimization
- Executive communication
- Stakeholder influence
Location
- Remote
Work Type
- Flexible work environment
Experience Level
- Principal
- Senior technical IC
Benefits
- Flexible paid time off
- Remote work policies
- Equity options
- Contributions to your pension plan
- Training opportunities
- Health and wellness credit
- Time off to volunteer
- Interest groups
- Employee led networks
- Social committees
- Sponsored sports teams
- Computer purchase program
- Enhanced parental leave
About the Company
- Lightspeed is building communities through commerce, and we need people from all backgrounds and lived experiences to do that.
- Lightspeed's one-stop commerce platform helps merchants innovate to simplify, scale, and provide exceptional customer experiences.
- Our cloud commerce solution transforms and unifies online and physical operations, multichannel sales, expansion to new locations, global payments, financial solutions, and connection to supplier networks.
- Founded in Montréal, Canada in 2005, Lightspeed is dual-listed on the New York Stock Exchange (NYSE: LSPD) and Toronto Stock Exchange (TSX: LSPD).
- With teams across North America, Europe, and Asia Pacific, the company serves retail, hospitality, and golf businesses in over 100 countries.
Equal Opportunity
- Lightspeed is a proud equal opportunity employer and we are committed to creating an inclusive and barrier-free workplace.
- Lightspeed welcomes and encourages applications from people with disabilities.
- Accommodations are available on request for candidates taking part in all aspects of the selection process.