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About the Role
The Office Manager is responsible for organizing and coordinating office administration and procedures to ensure organizational effectiveness, efficiency, and safety while following quality standards. This role partners with the General Manager to attend to internal and external teams/vendors and is responsible for developing intra-office communication protocols, streamlining administrative procedures, inventory control, office staff supervision, and task delegation.
Responsibilities
- Provide administrative assistance and support to the Service, Sales, and Operation Team while overseeing the day-to-day administrative operations of the office.
- Manage office supplies, equipment, and ensure office facilities are maintained and in good working order.
- Serve as a point of contact for customer support, managing incoming calls or correspondence, and communicating with internal and external partners or suppliers.
- Handle customer inquiries and address any discrepancies.
- Manage the office budget, handle expenses, invoice clients, and process payments.
- Perform bookkeeping responsibilities and communicate with corporate regarding local A/R and A/P inquiries.
- Manage staff relations including mentoring, training, and issuing discipline.
- Develop and enforce office policies and procedures to improve efficiency and address issues such as workplace safety, data protection, and health regulations.
- Assist with onboarding of new employees, conducting orientation sessions, and managing payroll.
- Ensure the office environment is safe, professional, and conducive to productivity through facility management.
- Deal with repairs, maintenance, and liaise with cleaners or other contractors.
- Oversee special projects or events, coordinating with various team members to ensure office deadlines and operational goals are met.
- Participate in process improvement initiatives as a cross-functional team member.
- Effectively communicate top-level escalations to team leaders.
Requirements
- At least 4 years of related work experience required.
- An equivalent combination of education, training, and experience will be considered.
- Experience with QuickBooks and SAP strongly preferred.
Skills
- Business acumen
- Ability to grasp understanding of business models and key drivers quickly
- Ability to delegate responsibilities while maintaining organizational control of daily operations and customer service
- Strong organizational skills
- Ability to self-manage workload and multiple projects simultaneously while managing and meeting tight deadlines
- Strong analytical skills
- Proficiency with office software, including word processing, spreadsheets, email, and database management
- Working knowledge of management software programs
- Leadership skills
- Strong diplomacy skills
- Ability to handle conflict management and business negotiation processes
- Ability to partner and form strong working relationships fostering a problem-solving approach
- Excellent written, verbal, and interpersonal communication skills
- Communicate effectively and professionally across all levels of the organization and external stakeholders
- Confidence in creating and delivering presentations to internal and external customers
- Strong work ethic
- Self-starter, demonstrating a proactive approach, self-initiative, and tenacity
- Resilient; Able to confidently navigate ambiguity and change
- Demonstrates DRIVE: Dedicated, Respectful, Innovative, Versatile, Engaged
Work Type
- Full-Time
Education Level
- Associate’s or Bachelor’s degree in business administration, or related field preferred
- Certifications in office management, project management, or related areas a plus
Salary/Compensations
- $71,900.00
About the Company
- Alliance Laundry Systems quality standards
Equal Opportunity
- We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.