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About the Role

We are transforming musculoskeletal healthcare through intelligent, scalable data and technology solutions. Our Enterprise Data & Analytics teams empower everyone across HSS with timely, trusted insights, intelligent automation, and technology-enabled workflows that enhance patient care and operational performance. We are seeking a Director, Data Enablement and Automation to help advance how HSS uses data, AI, and automation across the organization. In this role, you will help translate emerging technologies into scalable solutions, enable adoption of data and products, and embed guidance and support directly into workflows.

Responsibilities

Define and advance a scalable strategy for data enablement, automation, AI adoption, and workforce capability across HSS Data.
Design iterative, metric-driven enablement experiences rather than one-off training.
Ensure adoption and user enablement are built into data, AI, and technology products from the outset.
Partner directly with internal data science, AI, and product engineering teams to integrate user onboarding, contextual guidance, and adoption frameworks into newly launched AI agents and data platforms.
Identify emerging generative AI, automation, agentic AI, and data technologies; evaluate their potential; translate them into concrete business workflows; and design scalable interventions that drive adoption.
Develop and architect orchestrations that integrate foundation models, AI agents, automation, and data services.
Identify, design, and implement automation solutions supporting strategic domains.
Architect in-the-flow-of-work learning systems, contextual guidance, prompt libraries, agentic assistants, and other support mechanisms.
Integrate user onboarding, contextual guidance, adoption frameworks, and feedback mechanisms into newly launched AI agents and data products.
Build, monitor, and enhance ETL processes, API integrations, workflow automations, and other technical solutions.
Define and track quantitative adoption and performance metrics to connect enablement and automation efforts to measurable business outcomes.
Instrument feedback mechanisms across data and AI product experiences to capture user friction points, behavioral signals, and qualitative feedback.
Document, test, monitor, and deploy solutions with a focus on scalability, maintainability, usability, and long-term adoption.
Ensure data, automation, and AI solutions meet high standards for security, compliance, privacy, and governance.
Foster a culture of learning, experimentation, and continuous improvement.
Mentor teammates, share discoveries, develop best practices, and help grow HSS Data’s capabilities.
Continuously evaluate advances in generative AI, agentic AI, machine learning, automation, analytics, and data platforms.

Requirements

7+ years of experience designing and implementing automation, data, AI, technology enablement, or related solutions across multiple technologies and business functions.
Deep hands-on familiarity with modern generative AI capabilities, LLM tooling, prompt design, agentic workflows, automation technologies, and data product lifecycles.
Demonstrated experience translating emerging technologies into practical business workflows and scalable solutions.
Proficiency with modern automation, integration, API, cloud, and data platform technologies.
Ability to understand and contribute to technical solution design and development.
Demonstrated experience designing scalable approaches to technology adoption and workforce enablement.
Ability to bridge technical and non-technical stakeholders and translate business needs into effective solutions.
Experience using product analytics, adoption funnels, workforce telemetry, and feedback mechanisms to evaluate effectiveness and inform iteration.
Ability to apply UX research, rapid prototyping, journey mapping, performance consulting, or similar approaches to enterprise technology or workforce transformation initiatives.
Experience with healthcare data, or similarly complex and regulated domains preferred.
Demonstrated commitment to continuous learning, experimentation, and measurable impact is key.
Able to translate organizational priorities and emerging technology into scalable products, workflows, and enablement strategies.
Comfortable operating across technical architecture, data, AI, automation, and business process design.
Able to translate complex concepts for diverse audiences.
Uses quantitative and qualitative evidence to understand adoption, measure impact, identify friction, and continuously improve solutions.
Understands how people work and learn, and designs experiences that make technology intuitive, useful, and embedded in day-to-day workflows.
Proven track record of bridging the gap between technical engineering teams and non-technical business units to drive tool adoption.
Strong analytical, critical, and creative thinking skills.
Ability to turn ambiguous problems into practical, scalable solutions.
Motivated self-starter who embraces experimentation, champions adoption, supports team growth, and helps shape the future of how HSS engages with actionable data.
Committed to delivering secure, robust, governed, and sustainable solutions appropriate for a healthcare environment.

Skills

Data Enablement
Automation
AI Adoption
Generative AI
LLM Tooling
Prompt Design
Agentic Workflows
Automation Technologies
Data Product Lifecycles
Technical Acumen
Modern Automation
Integration
API
Cloud Platforms
Data Platforms
Product-Led Enablement
Workforce Enablement
Data-Driven Evaluation
Human-Centered Design
UX Research
Rapid Prototyping
Journey Mapping
Performance Consulting
Healthcare Data
Strategic Thinking
Product-Oriented
Business Acumen
Cross-Functional Influence
Creative Thinking
Analytical Thinking
Change Leadership

Location

New York City

Work Type

Regular Full time
Day Shift

Experience Level

7+ years of experience

Salary/Compensations

$132,000.00 - $201,500.00

Benefits

Additional benefits consistent with the role

About the Company

HSS is consistently among the top-ranked hospitals for orthopedics and rheumatology by U.S. News & World Report.
Recipient of the Magnet Award for Nursing Excellence.
The first hospital in New York City to receive the distinguished designation.
An innovative, supportive and inclusive environment.
Working with colleagues who love what they do and are deeply committed to our Mission.

Equal Opportunity

Hospital for Special Surgery is committed to providing high quality care and skilled, compassionate, reliable service to our community in a safe and healing environment.
Hospital for Special Surgery provides care, admits, and treats patients and provides all services without regard to age, race, color, creed, ethnicity, religion, national origin, culture, language, physical or mental disability, socioeconomic status, veteran or military status, marital status, sex, sexual orientation, gender identity or expression, or any other basis prohibited by federal, state, or local law or by accreditation standards.