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About the Role
Knight Frank is seeking a Client Operations Manager to join their Commercial Business Development team for an 18-month fixed-term contract. This new role offers a unique opportunity to shape the Business Development function's operations, evolution, and value delivery. You will collaborate with the Head of Business Development and senior stakeholders to enhance operational effectiveness, implement best practices, drive strategic initiatives, and ensure measurable business outcomes.
Responsibilities
- Driving business improvement initiatives from concept through to implementation
- Enhancing processes, governance and operating models
- Developing performance reporting and ROI measurement frameworks
- Supporting strategic client development initiatives
- Using commercial data and insight to inform decision making
- Building stakeholder engagement and driving adoption of new ways of working
- Championing continuous improvement across the Business Development function
Requirements
- Experience delivering business improvement programmes and operational change
- Strong understanding of governance, process improvement and organisational effectiveness
- Commercial awareness with exposure to budgeting, performance management and business planning
- Advanced Excel and PowerPoint skills
- Confidence working with business systems, CRM platforms and emerging AI tools
- Experience from a business operations, programme management, consultancy or business management background
- Track record of delivering change and improving performance within a professional services or commercial environment
- Highly organised, proactive and outcome-focused
- Enjoys solving problems and creating clarity from ambiguity
- Can influence senior stakeholders and drive momentum across multiple projects
- Balances strategic thinking with practical execution
- Strong commercial acumen and data-driven decision-making skills
- Comfortable working autonomously and taking ownership of outcomes
- Thrives in an evolving environment where priorities can shift
Skills
- Business improvement
- Operational change
- Governance
- Process improvement
- Organisational effectiveness
- Commercial awareness
- Budgeting
- Performance management
- Business planning
- Advanced Excel
- Advanced PowerPoint
- Business systems
- CRM platforms
- AI tools
- Strategic thinking
- Data-driven decision-making
Location
- London, UK
Work Type
- Fixed-term contract
Experience Level
- Senior
Salary/Compensations
- Competitive salary
About the Company
- Founded in 1896, Knight Frank LLP is a Limited Liability Partnership registered in England & Wales. Headquartered in London, UK, Knight Frank is one of the world's leading independent real estate consultancies. They operate in over 50 Markets, with 600+ Offices and 20,000+ People globally. Knight Frank focuses on building trust with clients through integrity and care, providing personalised advice across all property areas. They are committed to an inclusive and diverse workplace, empowering individuals to perform at their best and contribute to the firm's positive impact on real estate and communities. Their collaborative teams provide excellent client service, respecting opinions and celebrating innovation. In 2021, they celebrated their 125th anniversary and set out their future pillars: People Potential, Client Centricity, and Creating our Future, together.