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About the Role
The Technology Manager leads the strategic planning and execution of technology initiatives, overseeing Data Center & AI solutions to ensure optimal performance, security, and availability. This role is responsible for driving innovation in technology solutions, managing the technology budget, and developing policies for compliance and data security. The Technology Manager collaborates with cross-functional teams to integrate technology with business processes and mentors the technology team to foster continuous learning and improvement.
Responsibilities
- Lead the strategic planning and execution of technology initiatives to support the organization's goals.
- Oversee the management of the IT infrastructure, ensuring optimal performance, security, and availability.
- Drive innovation in technology solutions to enhance service delivery and operational efficiency.
- Collaborate with cross-functional teams to integrate technology solutions with business processes.
- Manage the technology budget and ensure cost-effective resource allocation.
- Develop and implement technology policies, standards, and procedures to ensure compliance and data security.
- Mentor and develop the technology team, fostering a culture of continuous learning and improvement.
- Ensure the successful deployment and maintenance of technology systems and applications.
- Analyze and assess emerging technologies and trends to inform strategic planning.
- Establish and maintain relationships with technology vendors and partners to ensure service quality and value.
Requirements
- 3+ years of experience working a Tier 2 or 3 IT support environment
- 1+ years of management experience preferred
- Ability to travel 20%
Skills
- Expertise in leveraging cloud-based platforms and services to build, deploy, and manage applications and data on the internet.
- Ability to maintain, manage, and optimize a variety of data communication networks and systems to ensure seamless connectivity and performance.
- Proficiency in working with and understanding Data Center solutions from leading vendors such as Dell, HPE, Cisco, PURE etc.
- Ability to define, design, build, and maintain robust systems and solutions by leveraging systems and infrastructure effectively.
- Ability to oversee and direct projects to completion, ensuring goals are met, resources are utilized efficiently, and stakeholders are satisfied.
- Ability to examine, clean, transform, and model data to discover useful information, draw conclusions, and support decision-making.
Experience Level
- 3+ years of experience working a Tier 2 or 3 IT support environment
- 1+ years of management experience preferred
Education Level
- Completed Bachelors Degree or relevant work experience required
Salary/Compensations
- The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual.
Benefits
- Continuous professional growth and leadership opportunities.
- Health, wellness, and financial benefits to offer peace of mind to you and your family.
- World-class facilities and the technology you need to thrive – in our offices or yours.
About the Company
- Since 1989, SHI International Corp. has helped organizations change the world through technology.
- We’ve grown every year since, and today we’re proud to be a $16 billion global provider of IT solutions and services.
- Over 17,000 organizations worldwide rely on SHI’s concierge approach to help them solve what’s next.
- But the heartbeat of SHI is our employees – all 7,000 of them.
- Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.
Equal Opportunity
- Equal Employment Opportunity – M/F/Disability/Protected Veteran Status