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About the Role
Sr Mobile Experts are our most capable experts with a passion for delivering best-in-class customer service experience while leveraging their retail expertise. These roles will work in company-owned Experience stores, acting as a destination for attracting new customers and providing the highest level of service to existing ones. Sr Mobile Experts will utilize new systems and tools for solving all customer needs, from research to resolution, and work with new products and a product roadmap built specifically for these locations. This role uniquely brings Team of Experts to life, where Experts and Leaders work directly with peers in Customer Service and Engineering to create a one-stop resolution for customer pain points. Sr Mobile Experts receive curated training and curriculum designed to enhance expertise and provide ongoing development for optimal performance and growth. With a team-based culture that rewards and recognizes contributions to experience and store results, this role is set up for success to deliver the BEST sales and service experiences.
Responsibilities
- Sells appropriate products, features, and services based on customer needs.
- Resolves customer pain points in one interaction utilizing in-store systems and digital tools.
- Completes ongoing training to keep current and develop knowledge and skills to act as SME in all things T-Mobile.
- Consistently leverages digital tools in interactions and onboarding.
- Works collaboratively to build and contribute to a culture of sales and service.
Requirements
- High School Diploma/GED (Required)
- Retail: 12+ mos. Neighborhood Mobile Expert
- Care: Elite Expert, Account Care
- Care: Elite Expert, Technical Care
- Pass certification and quarterly re-certification process. (Required)
- At least 18 years of age
- Legally authorized to work in the United States
Skills
- Strong Customer Service skills: Passion, integrity, and energy necessary to create and dynamic work environment necessary to deliver a world class shopping experience (Required)
- Retail sales experience in high volume environment and ability to work in varied environments (Required)
- Strong organization, multi-tasking, versatility, communication, and attention to detail (Required)
- Acclimate local Retail Sales Associates and Partner Sales Associates to unique event environment (Required)
- Consistent accuracy with basic math and proficient use of a calculator is required (Required)
Location
- Onsite
Work Type
- Full-time
- Part-time
Experience Level
- Senior
Education Level
- High School Diploma/GED
Salary/Compensations
- $34.00/hour base pay
- $7,200 annualized incentive target
- Guaranteed to earn $20/hour inclusive of base pay and incentives
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Flexible spending account
- 401(k)
- Employee stock grants
- Employee stock purchase plan
- Paid time off
- Up to 12 paid holidays
- Paid parental and family leave
- Family building benefits
- Back-up care
- Enhanced family support
- Childcare subsidy
- Tuition assistance
- College coaching
- Short-term disability
- Long-term disability
- Voluntary AD&D coverage
- Voluntary accident coverage
- Voluntary life insurance
- Voluntary disability insurance
- Voluntary long-term care insurance
- Mobile service & home internet discounts
- Pet insurance
- Access to commuter and transit programs
About the Company
- At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers.
- All team members receive a competitive base salary and compensation package - this is Total Rewards.
- Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches.
- That’s how we’re UNSTOPPABLE for our employees!
- Never stop growing!
- As part of the T-Mobile team, you know the Un-carrier doesn’t have a corporate ladder–it’s more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it’s that shared drive to aim high that drives our business and our culture forward.
- By applying for this career opportunity, you’re living our values while investing in your career growth–and we applaud it. You’re unstoppable!
Equal Opportunity
- T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, genetic information, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.
- Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.