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About the Role
Sr Mobile Experts are our most capable experts with a passion for delivering best-in-class customer service experience while leveraging their retail expertise. These roles are crucial in our company-owned Experience stores, serving as a destination for attracting new customers and providing the highest level of service to existing ones. Sr Mobile Experts will utilize new systems and tools for customer issue resolution, and work with new products and a product roadmap specifically designed for these locations. This role uniquely brings the Team of Experts concept to life, fostering collaboration with peers in Customer Service and Engineering to create a one-stop resolution for customer pain points. Sr Mobile Experts receive specialized training and curriculum for enhanced expertise and ongoing development, ensuring they can perform and grow effectively. The team-based culture rewards contributions to customer experience and store results, setting Sr Mobile Experts up for success in delivering exceptional sales and service experiences.
Responsibilities
- Sells appropriate products, features, and services based on customer needs.
- Resolves customer pain points in one interaction utilizing in-store systems and digital tools.
- Completes ongoing training to keep current and develop knowledge and skills to act as SME in all things T-Mobile.
- Consistently leverages digital tools in interactions and onboarding.
- Works collaboratively to build and contribute to a culture of sales and service.
Requirements
- High School Diploma/GED (Required)
- At least 18 years of age
- Legally authorized to work in the United States
Skills
- Communication (Required)
- Critical Thinking (Required)
- Customer Service (Required)
- Multitasking (Required)
- Product Knowledge (Required)
- Sales (Required)
- Task Management (Required)
- Teamwork Orientation (Required)
- Troubleshooting (Required)
- Retail: 12+ mos. Neighborhood Mobile Expert (Preferred)
- Care: Elite Expert, Account Care (Preferred)
- Care: Elite Expert, Technical Care (Preferred)
Location
- No travel required
Work Type
- Full-time
- Part-time
Experience Level
- Senior
Education Level
- High School Diploma/GED
Salary/Compensations
- $34.00/hour base pay
- $7,200 annualized incentive target
- Guaranteed to earn at least $20/hour inclusive of base pay and incentives
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Flexible spending account
- 401(k)
- Employee stock grants
- Employee stock purchase plan
- Paid time off
- Up to 12 paid holidays
- Paid parental and family leave
- Family building benefits
- Back-up care
- Enhanced family support
- Childcare subsidy
- Tuition assistance
- College coaching
- Short-term disability
- Long-term disability
- Voluntary AD&D coverage
- Voluntary accident coverage
- Voluntary life insurance
- Voluntary disability insurance
- Voluntary long-term care insurance
- Mobile service & home internet discounts
- Pet insurance
- Commuter and transit programs
About the Company
- At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers.
- All team members receive a competitive base salary and compensation package - this is Total Rewards.
- Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That’s how we’re UNSTOPPABLE for our employees!
- Never stop growing! As part of the T-Mobile team, you know the Un-carrier doesn’t have a corporate ladder–it’s more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it’s that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity, you’re living our values while investing in your career growth–and we applaud it. You’re unstoppable!
Equal Opportunity
- T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, genetic information, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.
- Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.