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About the Role

The Social Worker is responsible for providing a seamless service experience that meets client and/or family needs, ensuring compliance with legislation through proper documentation, and communicating effectively with various organizational levels. This role involves collaboration with hospital and community partners to offer linkages with rehabilitation options, home and community support services, geriatric services, care navigation, and caregiver support. The Social Worker works closely with client intake, consultation, and service delivery staff, demonstrating professionalism and enthusiasm.

Responsibilities

Ensure clients and their families experience a high quality and responsive social work service.
Work closely with hospital inter-professional teams, OHAH, Care Coordinators, and other community support roles.
Provide information, advice, and support to the client and the family regarding the plan of care.
Perform assessments for additional home and community support services.
Review triage referrals with team members.
Conduct ongoing assessments of client’s needs and adjust care plans.
Provide short-term counselling and initiate support linkages with community resources.
Coordinate and facilitate diverse support groups.
Coordinate service requirements and advocate on behalf of the client/caregiver.
Lead and participate in consultation services and case conferences.
Prepare and ensure accurate, thorough, and timely recording of client information.
Compile and complete case files documents in preparation for discharge.
Develop and implement appropriate short and long-term care plans.
Build rapport for agency vision and departmental goals/objectives.
Demonstrate the ability to support and work cohesively in a team environment.
Look for daily opportunities to highlight the connection between overall strategy and day-to-day activities.
Provide consistent communication and feedback to the Team and Management.
Act as a change agent to positively encourage others and manage change.
Be a resource to support integration demonstration projects.
Provide educational opportunities and clinical consultation with internal and external service providers.
Actively develop and foster trust-based and collaborative partnerships with external customers and key organizations.
Identify opportunities to demonstrate Circle of Care, Sinai Health System’s (SHS), UHN service assets and commitment to excellence to key funders.
Identify and develop opportunities to expand market share in the area of social work and related services.
Actively participate in program development, support community outreach and service initiatives.
Assist in building and maintaining networks with community agencies, groups, and resources.
Actively participate on Community-based committees/projects and ensure representation of Circle of Care’s assets, interests and desires.
Act as a Community Resource Expert to educate patients, families, and staff about community care options.
Generate educational materials to support care transitions.
Provide service/process communication to key internal stakeholders.
Lead and/or participate on internal cross-functional project teams.
Lead by example with internal partners and demonstrate organizational values.
Deliver community health, home care, and support services education and training to staff.
Identify and report health and safety incidents and concerns.
Participate in health and safety processes and procedures.
Participate in maintaining a safe workplace environment.
Participate in all health and safety training initiatives.
Take proactive action against client incidents within your scope of practice.
Develop a plan to identify, manage and/or minimize client safety risks.
Assess the severity of an adverse client safety/risk event and determine follow-up.
Call emergency services (911) when the client is at an immediate risk.
Evaluate potential hazards and identify clients at risk, taking preventative measures.
Report all safety events impacting clients, caregivers and families.

Requirements

MSW or BSW degree with a healthcare focus from an accredited institution; or equivalent.
Registered and in good standing with the Ontario College of Social Workers and Social Service Workers.
2+ years of experience in a healthcare client service environment.
Clinical experience in community care, home care, or case management experience.
Understanding of gerontological and mental health issues.
Experience with the seniors’ population, particularly related to diagnosis of cognitive impairment.
Knowledge of community resources, health care, and social service systems.
Strong advocacy skills and a person-centered focus.
Strong decision making, problem recognition, problem solving skills, negotiation, and conflict resolution skills.
Excellent interpersonal and communication skills.
Strong client and customer focus.
Proven bias for action, excellent critical thinking and time management skills.
Intermediate skills in an automated environment and with the Microsoft Office environment, inclusive of Excel and Power Point.
Ability to travel to various worksites on a regular basis.
Ability to respond to emergency situations.
Ability to provide field educational and practicum students of related discipline.
Must be a self-starter, work independently and within a dynamic team.
Able to work with a variety of patients across the spectrum.

Skills

Communication
Collaboration
Leadership
Advocacy
Decision making
Problem solving
Negotiation
Conflict resolution
Interpersonal skills
Critical thinking
Time management
Microsoft Office (Excel, Power Point)

Location

Head Office
Requires travel in the community

Work Type

Full-Time
12-Month Contract
34-hour work week

Experience Level

2+ years of experience in a healthcare client service environment
Clinical experience in community care, home care, or case management experience

Education Level

MSW or BSW degree with a healthcare focus from an accredited institution; or equivalent
Registered and in good standing with the Ontario College of Social Workers and Social Service Workers

Salary/Compensations

$65,000 to $76,500 per year

About the Company

Circle of Care is committed to fostering an inclusive, accessible environment, where all employees, volunteers and clients feel valued, respected and supported.
We are dedicated to building a workforce that reflects the diversity of the communities in which we live and serve, and creating an environment where every employee has the opportunity to reach their potential.
Circle of Care seeks applicants who embrace our values of equity, anti-racism, and inclusion.
Powered by people. Sparked by passion. Circle of Care is made up of staff, students, and volunteers who bring energy and purpose, every day.

Equal Opportunity

We encourage applications from candidates who have been historically disadvantaged and marginalized, including but not limited to those who identify as First Nations, Métis and/or Inuit/Inuk, Black, members of racialized communities, persons with disabilities, women and/or 2SLGBTQ+.
We are committed to an environment that is barrier free. If you require accommodation, please inform us in advance.
Circle of Care may use artificial intelligence (AI) through third-party platforms, to assist in parts of the recruitment and/or selection process.
Only applicants who are selected for an interview will be contacted.